Reservationist

Introduction

A leading hospitality environment is seeking a detail-driven and customer-focused Group & Individual Reservationist to join its reservations team. This role is suited to an organised professional with strong administrative skills and a passion for delivering exceptional guest service in a fast-paced, 5-star environment.

Role Overview

You will be responsible for managing both individual and group reservations, ensuring accuracy, efficiency, and adherence to company standards. The ideal candidate will have strong system knowledge, excellent communication skills, and the ability to manage multiple priorities under pressure.

Cape Town applicants will take preference.

Duties & Responsibilities

• Capture and process all reservations accurately and within required turnaround times

• Manage and confirm bookings received from Central Reservations and other channels

• Handle group/block and banqueting/event reservations efficiently

• Ensure compliance with reservation policies, including payments, confirmations, and terms & conditions

• Support Sales & Marketing in promoting the hotel and its offerings

• Maintain clear communication between reservations and operational departments

• Manage room allocations and prevent overbooking risks proactively

• Ensure deposits, contracts, and documentation are received and processed correctly

• Maintain guest, agent, and company profiles within the system (Opera)

• Handle guest queries professionally and efficiently

• Monitor industry trends and contribute ideas to improve occupancy

• Perform general administrative and office duties

Desired Experience & Qualification

Minimum Requirements

• Minimum 2 years’ experience in individual and group/block reservations

• Banqueting/events booking experience (essential)

• Strong Microsoft Office skills

• INFOR system experience (essential)

• INFOR Front Office & Cashiering experience (advantageous)

• Excellent administration and organisational skills

• Understanding of revenue control and yield management

• Strong written and telephonic communication skills

• Ability to multitask and work under pressure

• High level of emotional intelligence and professionalism

• Ability to work independently and within a team

• Willingness to work shifts and overtime when required

Qualifications

• Minimum Grade 12

• Front Office NQF Level 2 or relevant tertiary qualification (advantageous)

Package & Remuneration

R20 000.00

Interested?

Simply HR Payroll

Lisa Ryder

Archbell Cres 10

3290 Howick

https://simplyhr.cloud/