Reservationist

• Boutique Hotel & Wine Estate Group based close to Franschhoek is looking for an experienced Reservationist.

• The central job purpose is to assist the Sales & Revenue Department to achieve department targets by accurately interpreting the accommodation needs of guests and organisations, selling the maximum number of room nights at the highest achievable rate , cross-selling the hotel departments, making careful notes of all guest requirements , ensuring that guest requirements are captured in the booking, guest profile and history , and formulating and sending an accurate quotation when required.

• Staff transport available from Franschhoek, Paarl and Stellenbosch.

Duties

• Takes responsibility for the complete recording of all booking and inquiry details and correspondence, while taking all reasonable measures to maximise occupancy and revenue as his/her primary operational responsibility.

• Work closely with the relevant Department Teams to ensure a coordinated effort for providing personalised service and product is achieved and that guest preferences and requests are met with an absolute minimum of error.

• Ensure that guests perceive the hotel as a highly professional business in all respects.

• Ensure that guests and agents are assisted in the highest standard

• Accuracy and professionalism of responses

• Anticipate and answer questions before they arise

• Timeliness and quality of communication with internal partners and suppliers

• Promotes a culture of employee engagement and hospitality

• Solution-driven and constructive conflict resolution

• Follow all departmental and hotel, health, safety and security policies, processes, procedures and standards with minimal tolerance for errors

• Correct rates to be entered when making a reservation so that there are no corrections needed to a rate post-stay

• Timeous release of provisional bookings and subsequent timeous collection of deposits

• Is aware and manages reservation enquiries to achieve revenue budget

• Strict confidentiality of customer information

Requirements

• Matric Certificate

• A formal hospitality qualification

• Previous experience working as a Reservations Agent in a Hotel environment.

• Protel PMS experience would be beneficial

• Process excellence and service delivery

• Sustainable quality and attention to detail

• Innovation for results

• Initiative and change agent

• Teamwork, cross-organisational collaboration and building high-performance teams

• Managing uncertainty (ambiguity) and adaptability

• Personal and professional integrity of the highest standard

• Preference will be given to candidates from Franschhoek and neighbouring areas