Reservationist / Operations Administrator (Hospitality)

Reference: SW006500-CL-1

Stellenbosch: A prestigious hospitality destination in the Cape Winelands is seeking to appoint a highly organised and service-driven Reservationist / Operations Administrator to provide administrative and operational support across the Restaurant, Guest Accommodation, Boutique and Events divisions. Duties & Responsibilities

Purpose of the Role To ensure the smooth day-to-day administration, reservations and operational coordination across the Estate's hospitality departments, delivering an exceptional guest experience.

Key Responsibilities

• Manage restaurant and guest accommodation reservations, guest enquiries and correspondence

• Coordinate diaries, meetings, bookings and driver schedules

• Prepare function sheets and provide administrative support for events and functions

• Process POS transactions, petty cash, supplier invoices and weekly cash-ups

• Support boutique operations, including stock control, ordering, product updates and staff support

• Coordinate guest arrivals, departures and accommodation bookings

• Maintain office administration, SOPs, records and internal communication

• Liaise with departments to ensure the smooth day-to-day operation of the Restaurant, Guest Accommodation, Boutique and Events functions

Criteria

• Proven administration experience within a luxury hospitality, hotel or wine estate environment

• Experience supporting multiple hospitality departments, including reservations and guest services

• Excellent organisational, communication and multitasking skills

• Strong attention to detail with the ability to work under pressure

• Proficient in MS Office, Micros/POS systems and reservation platforms (Dineplan experience advantageous)

• Own vehicle and drivers' licence essential

Package & Remuneration

Market related - Monthly