Reservationist- Hazyview
Phoenix Recruitment · Mpumalanga
Posted 2 November 2026
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Start free — we apply for you →- Game Lodge based close to Hazyview is looking for an organised and guest-focused Reservationist with Marriott experience to join their team.
- The successful candidate will manage reservations , respond professionally to enquiries and ensure accurate booking administration while providing excellent service to guests and booking partners.
Duties
- Handle reservation enquiries via telephone, email and booking platforms.
- Process bookings, amendments and cancellations accurately.
- Provide information on accommodation, rates, packages and lodge facilities.
- Maintain accurate guest profiles and reservation records.
- Monitor availability and communicate booking requirements to relevant departments.
- Follow up on provisional bookings, deposits and outstanding payments.
- Coordinate special requests and arrival arrangements with the lodge team.
- Prepare reservation reports and assist with general booking administration.
Requirements
- Previous reservations experience within a hotel or lodge.
- Previous Marriott experience , with knowledge of Marriott reservation systems and procedures.
- Good computer skills and experience using property management systems.
- Excellent written and verbal communication skills.
- A professional telephone manner and strong customer-service orientation.
- Strong organisational skills and attention to detail.
- Ability to manage multiple enquiries and work effectively under pressure.
- A reliable, accountable approach and good teamwork skills.