Repairs Manager

• Leading supplier of kitchen utensils, industrial cookware, commercial kitchens & appliances to the hospitality & food service industries based in the Roodepoort is looking for a Repairs Manager.

• The suitable candidate will take ownership of their repair operation and lead a team of technicians . This is a hands-on management role for someone who understands that successful repairs are about more than fixing equipment , it's about productivity, quality, turnaround time and keeping customers moving .

• The successful candidate will take ownership of the repair process from the moment a unit enters the Service Centre through to completion.

Duties

• Managing the daily repair workflow and allocating jobs to technicians.

• Leading, managing and developing the technician team.

• Taking ownership of all job cards and ensuring they are accurate and up to date.

• Monitoring open and ageing repairs and driving jobs through to completion.

• Managing repair turnaround times and technician productivity.

• Ensuring repairs are completed correctly, tested and meet required quality standards.

• Monitoring jobs awaiting parts, quotations or customer approval and ensuring these are actively managed.

• Investigating repeat repairs and identifying opportunities to improve repair quality.

• Working closely with the Spares and Service Centre teams to ensure the smooth flow of repairs.

• Ensuring the repair system accurately reflects the status of every job.

• Managing escalated technical and customer-related repair issues.

• Producing and reviewing repair performance reports and identifying areas for improvement.

• Maintaining high standards of housekeeping, safety and discipline within the repair area.

• Continuously improving the repair process, productivity and turnaround times.

Requirements

• Grade 12 / Matric.

• Relevant technical qualification or trade qualification.

• At least 5 years' experience in a workshop, repair or technical environment.

• Previous experience managing or supervising technicians.

• Experience managing a high-volume repair operation.

• Experience with job card or workshop management systems.

• Good computer literacy, including Excel.

• An experienced workshop, repairs or technical services manager/supervisor.

• A strong people leader who knows how to manage and motivate technicians.

• Technically minded and able to understand and troubleshoot repair issues.

• Highly organised and able to manage a high volume of jobs simultaneously.

• Results-driven and focused on turnaround times and productivity.

• Comfortable working with job cards, systems and operational reports.

• A strong problem solver who takes ownership and follows issues through to resolution.

• Detail-oriented, with a strong focus on quality and accuracy.

• Comfortable working in a fast-paced operational environment.

• A hands-on leader who is prepared to get involved and make things happen.

Closing Date: 31 Oct 2026