Repair & Maintenance Engineer – Electronics & Secu

POSITION OVERVIEW

We are seeking a proactive, technically skilled and hands-on Repair & Maintenance Engineer to join our team in Sandton,

Johannesburg.

The successful candidate will be responsible for diagnosing, troubleshooting, repairing, maintaining and upgrading electronic and

technical products, with a particular focus on security cameras, digital recorders and related electronic equipment.

Candidates with hands-on repair experience in CCTV/security products, mobile phone repairs, consumer electronics,

electronic equipment, appliances or other technical repair environments will be considered.

The role requires strong technical problem-solving ability, attention to detail, good documentation practices and the ability to

communicate effectively with customers, colleagues and management.

KEY RESPONSIBILITIES

Technical Repair & Troubleshooting

• Diagnose, investigate and resolve technical faults relating to electronic, mechanical, optical, software and hardware

components.

• Perform hands-on repair, adjustment, rework and maintenance of security cameras, digital recorders and other

electronic products.

• Troubleshoot electronic circuits, components, connectivity issues and product faults.

• Identify the root cause of technical problems and implement appropriate corrective actions.

• Repair defective products in accordance with company quality standards and approved repair procedures.

• Conduct testing and quality checks following repairs to ensure products meet required specifications.

• Perform software updates, firmware upgrades and other product-related technical updates as required.

• Use appropriate diagnostic tools, testing equipment and technical procedures to identify faults and complete repairs.

• Interpret basic product and camera structural drawings, diagrams and technical documentation.

Customer & Technical Support

• Respond to customer service requests and technical concerns in a timely and professional manner.

• Consult with customers and users to understand technical problems and determine appropriate solutions.

• Provide clear technical guidance and troubleshooting assistance where required.

• Communicate repair findings, technical issues and recommended solutions to customers and relevant internal

stakeholders.

• Escalate complex or unresolved technical matters to the Maintenance Supervisor or relevant technical personnel.

• Maintain professional communication with customers, colleagues, management and other related parties at all times.

Repair Records, Reporting & Analysis

• Accurately record all repairs, faults, resolutions, software updates and related technical information in the company's

systems.

• Maintain accurate records of service requests and repair activities.

• Analyse repair information and identify

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