Relief Lodge Manager

• Kendrick Recruitment is seeking an experienced and capable Relief Lodge Manager to join a prestigious luxury game reserve in Hazyview, Mpumalanga.

• This is an excellent opportunity for a hospitality professional with strong operational experience who is confident stepping into a leadership role and ensuring the smooth running of the lodge in the absence of the permanent management team.

Key Responsibilities

• Assume responsibility for the overall lodge operation during relief periods.

• Maintain high standards of luxury hospitality and guest service.

• Oversee daily lodge operations, ensuring all departments function efficiently.

• Lead, support and motivate the lodge team, fostering a professional and positive working environment.

• Monitor guest satisfaction and ensure that individual guest needs are consistently anticipated and met.

• Assist with staff management, including scheduling, performance and operational support.

• Ensure lodge standards, procedures and company policies are consistently maintained.

• Work closely with departmental heads to ensure seamless communication and operational continuity.

• Assist with stock control, cost management and general administrative duties.

• Handle guest queries, concerns and operational challenges professionally and efficiently.

• Maintain strong relationships with guests, staff and suppliers.

• Represent the property in a professional manner at all times.

Requirements

• Previous experience in a Lodge Manager, Relief Lodge Manager, Assistant Lodge Manager or similar senior hospitality position.

• Experience within a luxury lodge, game reserve or safari environment would be highly advantageous.

• Strong leadership and people-management skills.

• Excellent guest relations and communication abilities.

• Strong organisational and problem-solving skills.

• Ability to remain calm, professional and decisive under pressure.

• A hands-on approach to lodge operations.

• High level of professionalism, discretion and attention to detail.

• Valid driver's licence.

• Relevant hospitality qualifications would be advantageous.