Release Train Engineer - Merchant Delivery (CPT)

We are seeking an experienced Release Train Engineer (RTE) to coordinate and drive the delivery of digital payment solutions and merchant-focused technology services within a complex Agile environment.

The role focuses on enabling the delivery of mobile payment applications, merchant tools, enterprise services and integrated digital financial solutions across Android and iOS platforms. These capabilities support payment acceptance, international payments, remittance services and business operations through connected technology ecosystems.

The successful candidate will bridge product strategy and delivery execution, ensuring that multiple Agile teams work towards common objectives and deliver measurable business value. This includes facilitating Scaled Agile Framework (SAFe) practices, coordinating dependencies, managing risks, resolving delivery obstacles and improving delivery performance.

The RTE will work closely with Product Management, Architecture, Engineering, Operations, Design, market stakeholders and external delivery partners to maintain alignment between customer needs, technical quality and business priorities.

Key Responsibilities

1. Agile Leadership and Team Enablement

• Create an environment that encourages collaboration, transparency, trust and shared accountability across delivery teams and stakeholders.

• Coach teams and leaders in servant leadership principles, enabling teams to take ownership of challenges and develop effective solutions.

• Encourage collaboration between Product Management, System Architects, engineering teams and other business stakeholders.

• Apply systems thinking to address organisational and delivery challenges.

• Reinforce team commitments, support team development and promote constructive engagement.

• Identify and remove delivery impediments, escalating issues that require management intervention.

• Keep customer needs and business value central to delivery decisions.

2. Strategic Alignment and Delivery Governance

• Translate the product roadmap and strategic priorities into achievable delivery plans.

• Work with Lean Portfolio Management, Product Management and Architecture to maintain alignment between business objectives and technology execution.

• Apply Lean Budgeting principles and operate within established governance requirements.

• Identify and manage cross-team dependencies, competing priorities, resource limitations and delivery trade-offs.

• Monitor delivery against agreed scope, timelines, costs and governance expectations.

• Escalate significant changes that require product, financial or executive approval.

3. Delivery Flow and Operational Effectiveness

• Improve the movement of value from planning through development, release and deployment.

• Encourage the adoption of DevSecOps practices and Release-on-Demand capabilities.

• Identify delivery constraints and implement measures to improve throughput and predictability.

• Contribute to resource planning and allocation across the Agile Release Train (ART).

• Oversee the identification, assessment and mitigation of delivery risks.

• Coordinate delivery considerations relating to release schedules, certification activities, hardware lead times and market deployments.

4. Program Increment Planning

• Coordinate readiness activities for Program Increment (PI) Planning, supported by effective Continuous Exploration practices.

• Facilitate feature and capability estimation to support realistic delivery commitments.

• Plan and facilitate PI Planning sessions, ensuring alignment across participating teams.

• Consolidate individual Team PI Objectives into overall Program PI Objectives.

• Coordinate resource requirements across the ART, including external suppliers, contractors and delivery partners.

• Support value-based prioritisation and economically informed planning decisions.

5. Program Execution and Release Coordination

• Track the progress of features and capabilities across multiple Agile teams.

• Maintain visibility of dependencies, delivery forecasts, risks and potential delays.

• Facilitate the resolution and escalation of blockers and cross-team impediments.

• Organise and facilitate ART Syncs, System Demos and Inspect & Adapt workshops.

• Coordinate delivery activities involving vendors, partners and other external stakeholders.

• Produce delivery reports and analysis to support effective planning and decision-making.

• Oversee the coordination of pilots, phased rollouts, production releases and post-implementation stabilisation.

• Provide management-level reporting on delivery progress, key risks, forecasts and corrective action plans.

6. Innovation and Experimentation

• Enable structured experimentation through proofs of concept, pilots and other innovation initiatives.

• Support the application of Lean User Experience (UX) practices.

• Encourage the development and adoption of new capabilities aligned with customer requirements and business objectives.

• Promote learning and experimentation while maintaining focus on agreed roadmap commitments.

7. Continuous Improvement and Delivery Excellence

• Lead Inspect & Adapt sessions and facilitate ongoing improvements across the ART.

• Evaluate Agile maturity and identify opportunities to strengthen delivery practices.

• Encourage Communities of Practice and the application of Built-In Quality principles.

• Collaborate with the Value Management Office to enhance execution effectiveness and operational performance.

• Incorporate lessons from production incidents, customer feedback and market deployments into future planning and delivery cycles.

Desired Skills

• SAFe Agile Delivery & Release Train Management
• Program Increment (PI) Planning & Execution
• Stakeholder
• Vendor & Cross-Team Dependency Management
• Digital Payments & Merchant Technology Solutions
• Risk Management
• Impediment Resolution & Continuous