Relationship Banker

Key Purpose

• Build lasting relationships to retain a portfolio of high-net-worth clients by providing expert advice regularly in the structuring of a client's portfolio to unlock long term value, while attracting new clients to meet future growth targets.

Areas of responsibility may include but not limited to

• Building long-term relationships with clients through consistent communication and interaction.
• Possessing a deep knowledge of Discovery Banks products and services offered to best represent the organization in client meetings.
• Sharing valuable and easy-to-understand information about products and services with their clients.
• Promote and maintain a positive corporate image as a Purple Relationship Banker
• Attend virtual or face-to-face meetings with clients.
• Responsible for maintaining and nurturing existing clients by analysing client portfolios and offering guidance to maximise the use of Discovery Bank products.
• Identifying new opportunities for cross-selling across the Discovery Group by means of referrals and upselling/upgrading existing clients within Discovery Bank.
• Excellent communication skills, foster loyalty, and advocacy among their clients by providing exceptional service, delivering on promises, and exceeding expectations.
• Important to liaise with other Relationship Bankers in the team, to share best practices, insights, and feedback.
• Proactively identifying potential clients and assistance with onboarding to increase the Purple client base.
• Queries or investigations are responded with the 'today's work today' principle.
• The ability to be flexible and agile when dealing with ad-hoc tasks given by Management.
• Proactive and critical thinking to anticipate and solve problems posed by Purple clients.

Personal Attributes and Skills

Work Ethic

• Commitment to hard work and dedication to one's role.

Problem Solver

• Come up with innovative solutions that will benefit the client and organisation.
• Looks beyond the obvious.
• Finds sustainable solutions.

Communication

• Excellent interpersonal skills and the ability to communicate clearly, effectively and build strong relationships with others.

Values Driven

• Committed to integrity and ethics in business.
• Behaves consistently with Discovery Values.

Team Player

• Ready, willing, and able to support the team.

Education and Experience

• Matric.
• Degree in Finance, Economics or Accounting.
• FAIS accredited RE5.
• 3 to 6 years' experience in a Private Banker role managing a portfolio of clients.
• Experience with face-to-face meetings with clients is essential.