Regional Technical and Business Support Officer - Western Cape

QUALIFICATIONS Minimum Qualifications Essential Grade 12 (Matric). Valid South African Driver's Licence. Computer literacy (Microsoft Office and Microsoft 365). A+, N+, or equivalent IT Support qualification. Advantageous Facilities Management, Technical Support, or Maintenance-related certification. Health and Safety certification. PREFERRED EXPERIENCE Experience 3-5 years' experience in regional support, administration, IT support, facilities support, event coordination, marketing coordination or a multi-skilled operational support role. Experience supporting Microsoft Windows and Microsoft 365 environments. Facilities industry experience and project coordination exposure are advantageous. Practical capability in supporting Windows, Microsoft 365, desktops/laptops, printers, mobile devices and peripherals. Understanding of IT asset lifecycle management and accurate equipment allocation/movement records. Knowledge or experience in Audio Visual (AV) and Video Conferencing support, including Microsoft Teams Rooms, meeting-room equipment, displays/screens, projectors, microphones, speakers, webcams and basic AV troubleshooting. Comfortable with setting up, testing and providing hands-on technical support for meetings, presentations, training sessions and corporate events. 2–3 years of practical IT/desktop/service desk support experience, with exposure to AV and video-conferencing technology being advantageous. Other Requirements Frequent travel between regional offices, branches, event venues and business locations. Ability to move equipment safely. Professional conduct, reliability and availability for occasional after-hours or weekend support where operationally required. Al Baraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference as per the Employment Equity Plan.