Regional Supervisor
Mukuru · Johannesburg, Gauteng
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- We are looking for a driven and hands-on Regional Supervisor to lead, support, and optimise field operations across multiple locations. This role is ideal for someone who thrives in fast-paced environments, enjoys working with people, and is passionate about delivering operational excellence.
- You will play a critical role in ensuring that agents and service points operate efficiently, remain compliant, and consistently deliver a high-quality customer experience.
Key Responsibilities
- Supervise and support field agents and service providers within the assigned region
- Monitor daily operations to ensure service delivery standards are met
- Conduct regular site visits to assess performance, compliance, and customer experience
- Provide coaching, training, and ongoing support to agents to improve productivity
- Ensure adherence to company policies, procedures, and regulatory requirements e.g., AML/CFT
- Identify operational challenges and implement practical solutions
- Track and report on regional performance metrics and KPIs
- Build and maintain strong relationships with agents and stakeholders
- Assist with onboarding and training of new agents
What We're Looking For
- Diploma or Degree in Business Administration, Management, HR, or related field
- 1–3 years' experience in operations, field supervision, or administration
- Strong leadership and people management skills
- Excellent communication and problem-solving abilities
- Ability to work independently and manage multiple locations
- High level of attention to detail and accountability
- Willingness to travel within the region
Key Competencies
- Leadership & Team Development
- Operational Efficiency
- Stakeholder Engagement
- Compliance & Risk Awareness
- Adaptability in Dynamic Environments