Regional Retail Sales Manager

The role involves leading a team, driving performance, resolving site-level issues, supporting retailers, and optimising existing business while acting as a key liaison between operations and retail stations.

Key Accountabilities

• Provide leadership, guidance and line manager supervision to the Sales Managers, Retail support officer. • Drive business performance and find new and innovative ways of meeting demands and needs of retailers within your areas. • Resolve operational issues timeously at site level and to ensure the retailers deliver against their contractual responsibilities. • Contributes to the sales team by meeting deadlines and goals to ensure a resilient business model. • To maintain, develop and optimise the existing business. • Acts as a liaison between Operations and retail service stations. • Direct and empower a team of 4 sales managers to deliver outstanding performance against set performance KPIs • Drive and direct the Retail Support Officer to deliver outstanding performance. • Develop skills and provide ongoing coaching to the team • Develops and maintains strong relationships with retailers and other key stakeholders. Monitor and Report on SHEQ performance: SHEQ: Adherence to the highest health, safety, security, environmental compliance:

• Safety Audits: Emergency response plans, first aiders/fire fighters trained staff at site level, flammable substance certificate, CCTV installed and operational. • Safe Delivery process • Submission and verification of Fuel stock reconciliations • Incident reporting to be done timeously and captured onto the incident management system. Monitor and Report on Site Visits performance: Site Visits:

• Team regular (cycle over an 8-week period) on-site meetings with retailers and documented on a site call report. • Team regular site visits to improve the relationship with the retailers and monthly agenda to always include discussions to grow the business and SHEQ checks. • Meet with potential retailers that are financially sound and experienced to successfully operate a service station according to the set standards. Monitor and Report on performance Management: Performance Management:

• To re-open temporary closed sites
• Managing non-performing retailers
• Responsible for the P&L performance of the network
• Volumetric targets
• Execution of Loyalty program
• Finds new and innovative ways of meeting the demands and needs of customers to boost Retail performance.
• Have regular catchup sessions with the Sales Managers to ensure objectives will be met.
• Have regular catchup sessions with Retail Support Officer to ensure objectives will be met and support provided to the Retail

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