Regional Operations Manager Centre Management

Overview of Responsibilities

Efficiently and cost-effectively manage portfolio operations.

Lead and support Centre Managers and centre staff to achieve operational excellence.

Implement, maintain, monitor, and report on Policies, Procedures, and Controls across the portfolio.

Provide comprehensive training and guidance to centre management and staff regarding Policies, Procedures, and Controls.

Ensure full compliance with the Occupational Health and Safety Act, company security protocols, and fire protection requirements at all centres.

Identify and manage relationships with suitable maintenance service providers strategically across the portfolio.

Monitor the performance and efficiency of operational contractors and service providers.

Oversee security, cleaning, refuse, landscaping/gardening, and other contractual services to ensure adherence to agreements.

Manage tenant relationships effectively throughout the portfolio.

Actively participate in community policing forums.

Support community Social Responsibility Initiatives (SRI), marketing, and promotional activities as required.

Provide ad hoc support to leasing, marketing, legal, finance, procurement, HR, and other departments within established processes.

Oversee maintenance and lifecycle management across the portfolio.

Assist with capital and high-value maintenance projects, ensuring timely reporting, monitoring, successful completion, and handover.

Review operational reporting to ensure quality and procedural compliance.

Ensure strict adherence to the procurement policy.

Detailed Responsibilities

1. Audits

Conduct monthly site visits to each centre within the portfolio.

Perform comprehensive audits and complete Site Inspection Reports ("SIPA Reports") in line with the Site Visit Protocol.

Upload SIPA Reports accurately to the Operations Portal and submit to head office as required.

2. Tenants and Leasing

Hold regular tenant meetings, focusing on problem areas and strategically important tenants.

Support tenant conflict resolution efforts.

Assist Centre Managers with tenant arrears and leasing discussions as necessary.

Support the leasing team in tenant negotiations and related processes.

Help maintain an ideal tenant mix across the portfolio.

Monitor compliance with lease usage clauses and promptly report any breaches to Leasing/Legal.

3. Billing, Rent Collection and Arrears Management

Perform monthly pre-billing checks and submit in accordance with the pre-billing process.

Review monthly arrears schedules received from Head Office.

Assist with arrears collection where feasible.

Escalate arrears and tenant operational concerns flagged by Centre Managers to the Legal and Risk Manag

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