Regional Manager

Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients

Duties & Responsibilities

• Ensure the branch and region provides world class service to both internal and external clients for A&O, Express and Contracting

• Logistics; that employees are trained and skilled to an appropriate level

• Branch achieves budget with regards to revenue, expenses, and net profit

• Engender a winning culture that recognises extraordinary efforts

• Individual employee performance through effective leadership, coaching, development, training, motivating, and supporting staff

• Manage the change process with your business units

• Monitor and optimize utilization and performance of all resources Create ideas to streamline processes and ensure increased efficiencies and effectiveness

• Create solutions to resolve staff / resource problems

• Ensure that the team’s Job descriptions and performance KPI’s are in place and managed

• Create a strong team spirit amongst the team

• Encourage and develop multi skilled staff

• Remunerate staff according to the market norm, job description and their performance

• Performance manage staff when required

• Chair disciplinary processes when required

• Ensure the effective running and co-ordination of the operational functions within the branch and region

• Continuously review the operational and process guidelines (ISO 9001:2000)

• Co-ordinate the ISO audits process in your respective branch and region

• Ensure operational effectiveness, efficiency, and quality control

• Develop and maintain best practices to timeously inform customers of their cargo status

• Identify potential risk areas and implement mitigation strategies

• Make sound commercial business decisions, within given mandates

• Ensure an effective and efficient insurance claims process is in place within the branch and region

• Manage asset utilisation within the branch and region to industry standards

• Using the business systems, set up reports and tools in which you can see performance, bottle necks and inefficiencies, put action plans in place to resolve these

• Gain a full understanding of the operational systems

• To ensure that all operational procedures are maintained in excellent filling order

• Prepare contingency plans in cases of operating system failure

• Ensuring that security checks are properly carried out and holding back any shipments and paperwork that cannot be properly accounted for

• Compile weekly / monthly billing reports on sales accounts and the exact amount of business and potential business generated by these accounts

• Targets to be set in conjunction with management once employed

• Upholding strict, effective security and billing procedures to ensure our existing and future customers can safely utilize our service

• Manage the Profit and Loss of the branch and region

• Investigate and implement ways in which to reduce costs and increase margins

• Prepare the branch and business units budgets for A&O, Express and Contract Logistics

• Present budgets to management for A&O, Express and Contract Logistics

• Approve expenses as per the limits of authority

• Manage the margins of clients and implement ways in which to optimise the margins within the branch and region

• Ensure bottom line growth of the branch and region year on year, through cost management and revenue recognition

• Minimise the company risk through client exposure and Customs exposure

• Manage the Customs deferment cut off

• Ensure timeous resolution of outstanding debtor queries, foreign debtors’ queries, creditor reconciliation queries and foreign account queries

• Maximise Client satisfaction

• Review performance measurements for customers according to Rhenus A& O, Express and Contract Logistics KPI’s and together with Clients Service and Operations implement process improvement initiatives

• Manage and optimise the first-time right principle ensuring Client satisfaction

• Visit Clients and communicate telephonically with Clients

• Continuously investigate additional value-added products

• Ensure client Communication is effective and efficient

• Manage declining revenue from Clients and create solutions in which to regain business where need be

• Continually review Client commercial terms ensuring relative return for work performed

• Manage the sales staff through the Sales Managers

• Ensure sales staff have targets and the sales process is understood and implemented

• Approve tenders and proposals according to the tender and proposal process

• Liaise with sales staff regarding new Client’s requirements and the Client take-on process

• Ensure Client calls are made and manage the effectiveness of these calls

• Attend sales calls with sales staff

• Maintain relationships with overseas agents, SARS, service providers (internal and external) and subcontractors

• Negotiate and implement agreements with approved service providers

• Manage service provider performance and allocate volumes according to their performance

• Take accountability of your branch, business units and regions balance scorecard (KPI’s) and the initiatives resulting from the consolidation of these scorecards

Desired Experience & Qualification

• Matric or Senior Certification equivalent

• An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable

• 10 years’ experience within the Logistics and Supply Chain Industry

• Experience in leading managers and multi skilled teams

• Experience in leading change management initiatives

• Superior communication skills, both written and verbal

• Computer Literate with good Excel, Outlook, Word, and PowerPoint skills

• Leadership skills with the enthusiasm to develop the team members

• Strong focus on continuous improvement

• Commitment in developing of staff

• Ability to problem solve

• Client centric focus

• The ability to handle conflict resolution

• The ability to work with little supervision

• A logical, analytical approach to problem solving and decision making

• High energy levels and the passion to succeed

• Level-headed, flexible and the ability to adapt to a changing environment / situations

• The ability to achieve results by working with people

• Dealing effectively with others to reduce tension or conflict

• Establishing courses of action to ensure that work is completed efficiently

• Actively participating as a member of a team to move the team towards completing a goal

Develop and sustain productive internal & external Client relationships

• Staying with a position or plan of action until the desired objective is obtained

• Setting up ongoing procedures to collect and review information needed to manage activities

• Effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)

• Maintaining stable performance under pressure or opposition

• Assuming responsibility and accountability for successful completing assignments or tasks