Regional Manager (Gauteng) - Memorial Parks
Calgro M3 Developments · Gauteng Memorial Parks And Head Office, Gauteng
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Memorial Parks by Calgro M3 develops and operates memorial parks across South Africa. Our parks give
families a dignified, well-kept place to lay their loved ones to rest and to remember them. Memorial
Parks is part of Calgro M3, a JSE-listed group.
We are looking for a Regional Manager to lead our Gauteng parks: Nasrec, Fourways and Enokuthula. You
will be the business head of the region, accountable for both its operational performance and its profit
and loss, and you will lead the parks through their Park Managers. You will turn the business unit's
standards, budgets and plans into consistent day-to-day delivery on the ground: interments, memorial
work, grounds and maintenance, the family experience, staffing and site compliance. You will report to
the Head of Memorial Parks.
Duties & Responsibilities
Operational delivery. Hold the Park Managers accountable for the day-to-day running of their parks,
and make sure interments, unveilings and memorial work are carried out correctly, on schedule and
to each park's rules. Safeguard a dignified experience for families and handle escalated complaints.
People and leadership . Lead, support and develop the Park Managers, set objectives and review
performance. Make sure every park is properly staffed, and handle escalations, discipline and
grievances in line with policy.
Standards , compliance and safety. Ensure health, safety and environmental compliance at every park,
enforce the memorial-work rules consistently, and carry out regular park inspections and audits and
close out the findings.
Financial and commercial performance. Carry profit-and-loss accountability for the region and own its
operating budget and cost control. Work with the Head of Sales and Marketing on sales, reservations
and occupancy, and support accurate capacity and grave-stock planning.
Reporting and records. Make sure grave, interment and reservation records are accurate and current,
and report regional performance into the monthly management pack.
Desired Experience & Qualification
Minimum requirements
- A degree or diploma in operations, facilities or business management.
- At least five years' multi-site operational management experience, including at least three years leading site managers.
- Experience carrying a budget or profit-and-loss responsibility.
- A sound understanding of health, safety and environmental compliance.
- A valid driver's licence and your own reliable vehicle, for regular travel between the parks.
- Availability outside normal hours when the parks require it.
Advantageous
- Experience in cemeteries, funeral services, facilities, property, hospitality or another grounds- and service-intensive sector.
- Practical experience of labour relations, including disciplinary processes.
What we are looking for
- Operational leadership across multiple sites.
- Firm, fair accountability and strong people management.
- Discipline around compliance and safety.
- Commercial acumen, cost awareness and ownership of results.
- Empathy and composure in a bereavement setting.