Regional Manager - Customer Success
Kelly Sinclair Recruitment Partners · Woodstock
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Regional Manager | Woodstock, CPT
Our client is looking for an experienced Regional Manager to lead a client-facing team across the Western and Eastern Cape.
This is a hands-on leadership role combining people management, key account ownership, client retention and commercial growth. You’ll lead a regional team while personally managing a small portfolio of strategic accounts.
Duties & Responsibilities
Key Responsibilities
Lead, coach and develop the regional Client Success and Onsite Support teams.
Manage key enterprise and fleet accounts from operational through to executive level.
Protect recurring revenue, identify client risk early and drive retention strategies.
Own the regional growth number, identifying expansion and cross-sell opportunities.
Lead renewals, rate reviews and commercial negotiations.
Drive client adoption across video telematics, driver safety, fatigue detection, ADAS, vehicle tracking, fleet management and business intelligence solutions.
Ensure service levels are achieved and personally manage critical client escalations.
Maintain accurate pipeline, forecasting, client risk and regional performance reporting.
Work closely with sales, technical, operations, finance and product teams.
Desired Experience & Qualification
Key Requirements
Relevant degree/advanced diploma or strong equivalent experience.
8+ years’ client-facing commercial/account management experience.
3+ years’ people leadership experience with direct reports.
Strong enterprise or fleet client experience, ideally within telematics, fleet management, logistics, insurance or B2B technology.
Proven responsibility for retention and account growth targets.
Strong commercial negotiation and contract management experience.
Experience working within an SLA-driven environment and managing escalations.
Strong CRM, Excel and data analysis capability.
Comfortable interpreting BI dashboards, fleet and utilisation data.
Understanding of connected vehicle technology is highly advantageous.
Valid driver’s licence, reliable transport and willingness to travel regularly across the Western and Eastern Cape.
Interested?
We’re looking for someone who can lead from the front — build a strong team, develop senior client relationships, protect revenue and identify genuine opportunities for growth.