Regional Key Accounts Manager

Introduction

The Key Accounts Manager will ensure the seamless operation of the company's day-to-day activities while adhering strictly to legal and regulatory standards.  The Key Accounts Manager will be responsible for managing and improving the operational systems, processes and policies in support of the division’s mission – specifically to support better management reporting, information flow and management, business process, and organizational planning.  The Key Accounts Manager will also work with the Division leadership team to implement additional new business opportunities as needed

Duties & Responsibilities

Fulfillment Management

• Manage client requirements by ensuring that we fulfil operations roles daily and conduct contingency plans to mitigate any risk.

• Ensure that fulfillment reports are submitted timeously

• Develop and implement plans to successfully deliver exceptional results on recruitment campaigns and ensure client staffing requirements are met in accordance with the SLA.

• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed SLA and quality targets.

• Ensure optimal service delivery through scheduling and continuous process improvement.

• Analyze data to determine operational trends and provide solutions to increase, service and quality levels in order to achieve and exceed targets and KPAs

Payroll Management

• Manage and Coordinate the operational payroll function for the regional and ensure that the process is followed in alignment with the SOP.

• Ensure time sheet for the region are submitted on time to the payroll department.

• Manage all leave accounts for the region and ensure that the team follows the SOP’s.

• Plan leave accordingly with the team and ensure that leave is managed.

• Manage the termination process to ensure that terminations are carried out by the operations team.

• Handle all pay queries that has escalated and ensure that it is resolved.

IR Management

• Manage the full operational IR process by ensuring Operational teams follows the processes outlined in the Standard Operating Procedure.

• Represent the company at the CCMA when required.

• Ensure that the team uploads all IR matters on the trackers.

• Ensure that the site teams execute day-to-day disciplinary action

Financial Management

• Work closely with the Finance Manager and GM to produce the annual operational budget and plan.

• Work closely with staff, the Finance Manager and CGM to produce accurate monthly management accounts and forecasts for operations as well as provide statistics for uniforms, transport cost etc.

• Ensure that uniform forecasting are done and manage uniform cost for your region.

Recruitment , Onboarding & Compliance

• Manager operational compliance by ensuring all staff documents is up to date for the regions.

• Manage the recruitment process for the regions by ensuring all heads are placed within the deadlines

• Manage the ESS registrations and onboarding by ensuring that the site staff actively registers and onboards new starters.

• Ensure that site staff successfully onboards new starters on payspace.

• Ensure that the region complies with the health and safety act.

• Manage all Injuries on duties by ensure that the Standard operating procedures is followed by the operations team.

• Manage and mentor staff within the Operations Team as well as human resource related matters as necessary.

• Continuously monitor the organization’s human resource needs and direct resources, as agreed with the HR manager, to areas where required.

Client Relations

• Full accountability and management of internal and external scorecards .

• Participate in weekly and monthly client score card meetings.

• Ensure that the Score cards are prepared and submitted to the client weekly/monthly.

New Business Development/ Project Management

• Support the development of revenue and business models for existing service offerings.

• Manage and coordinate projects and ensure on time project management delivery.

• Highlight any risk pertaining to the project and implement a plan of action.

• Ensure that projects are on par in terms of its delivery date.

• Ensure that new projects/client’s recruitment and operational requirements uphold the standards of the Service Level Agreement

• Scope off new clients with the Business Development Officer and assess and analyze the requirements of the operational recruitment .

• Draft needs analyses as per new client’s recruitment requirements.

Planning & Reporting

• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes.

• Set annual operational targets in line with the organization’s strategic plan and regularly monitor and report on performance.

• Manage operational reports and ensure that the operations team reports are submitted on time.

Desired Experience & Qualification

• Proven experience and track record in TES or Service Inducty

• Relevant operations management qualification

• Ability to motivate staff.

• Good negotiating ability

• Maintain calm, firm and consistent action

• Proven digit proficiency

• Above Average Problem-Solving Skills

• Good interpersonal and communication skills

• Can maintain good human relationships

• Ability to plan and organize.

• Ability to work under pressure at high rate.

• Energetic and driven

• Reliable & Honest

• Responsible