Regional Fresh Foods Manager

Shoprite Group of Companies · Port Elizabeth, Eastern Cape

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About the role

The Regional Fresh Foods Manager is responsible for improving, implementing, and monitoring all fresh food processes, procedures, and policies within the franchise region.
The role ensures consistent delivery of high-quality fresh products across all fresh food departments while achieving targeted profitability margins.
The position oversees butchery, deli, bakery, fresh produce, convenience, fish, as well as Urban Barista Brewed and Rib & Rooster foodservice operations, ensuring food safety, hygiene, brand compliance, and operational excellence.

What you'll do

People Management

Manage, support, and coach franchisees and in-store fresh food teams to drive performance and compliance.
Identify skills gaps and facilitate relevant training to keep teams up to date with fresh food best practices.
Monitor operational standards and provide constructive feedback and corrective action where required.
Identify training needs regularly and ensure training interventions are aligned to outcomes.
Act as a trusted advisor to franchisees on fresh food and foodservice operations.

Fresh Food & Foodservice Profitability Guidance

Plan and guide fresh food and foodservice stock ordering across all relevant suppliers.
Support franchisees to procure, prepare, and produce fresh food and foodservice items in line with weekly and monthly production standards.
Monitor weekly sales and profitability against benchmarks and drive corrective action where required.
Ensure bakery, deli and foodservice production adheres to approved recipes, yields and portion controls.
Drive cost control initiatives including waste reduction, culling procedures, packaging optimisation and equipment cost efficiencies.
Analyse competitor activity and ensure brands remain competitive and relevant.

Urban Barista Brewed & Rib & Rooster Oversight

Ensure full operational compliance for Urban Barista Brewed and Rib & Rooster across assigned stores.
Enforce adherence to brand standards, recipes, portion sizes, menu execution and product quality.
Support franchisees with setup, training and ongoing performance improvements.
Monitor sales performance, product mix and execution standards.
Support new store openings and brand rollouts.

Hygiene, Health & Safety Compliance All Departments

Ensure full hygiene, food safety and health & safety compliance across all departments and foodservice brands.
Enforce adherence to food safety legislation, company standards and audit requirements.
Guide correct implementation of food handling, hygiene practices, cleaning schedules, temperature control and cold-chain management.
Monitor hygiene and safety audits and ensure corrective action plans are implemented and sustained.
Act immediately on high-risk or critical compliance breaches.

Availability & Merchandising Assurance

Guide franchisees on maintaining optimal stock levels and perishable availability.
Ensure merchandising standards and planogram changes are implemented timeously.
Monitor weekly performance and availability trends across departments.

Reporting

Provide accurate and timely fresh food performance reporting to franchisees and divisional offices.
Assist in compiling monthly executive summaries and operational insights.

What you bring

Grade 12 or equivalent essential.
Diploma or Degree in Retail Management, Food Technology or related field advantageous.
Proven experience managing fresh food departments within the retail industry essential.
+4 years' experience in a regional or multi-store management role essential.
Strong understanding of fresh food operations, food safety and retail performance management essential.
Retail or FMCG experience essential.

Closing Date