Regional Facilities Manager

EDUCATION, SKILLS & EXPERIENCE

• Matric (Grade 12) • Facilities Management qualification or equivalent (NQF Level 46) • SAFMA Certification Advantageous Finance (Intermediate - Advanced understanding) 2+ years. • Broad knowledge of Built Environment Equipment systems and Maintenance. • 4 years of work experience with a focus on Property / Facilities Management Property / Accommodation / Facilities Management in a hospitality environment or related field / People Management (Clients, Staff and contractors) • Deep understanding of maintenance systems and asset life cycle management. • Contract and SLA management experience (hard and soft FM services). • Strong interpersonal, communication, and conflict resolution skills. • HSE compliance knowledge, with IOSH or equivalent understanding. • Competent in Microsoft Office and facilities management systems. • Willingness to travel between regions and be on-call after hours as needed. KEY RESPONSIBILITIES

Regional Facilities Leadership

• Oversee the delivery of facilities management services across all sites in Cape Town, Gqeberha, Durban, and Pretoria. • Ensure consistency in service standards and operational processes across the regions. • Serve as the regional escalation point for major operational issues or incidents. Operational Management

• Lead and manage day-to-day building operations including maintenance, cleaning, security, H&S, and tenant liaison. • Monitor SLA compliance and drive service excellence through the Facilities Service Charter. • Ensure proper functioning of soft and hard services in all buildings. Customer-Centric Service

• Ensure all customer (student, tenant, and commercial) interactions are handled promptly and meet SLA standards. • Manage feedback loops, tenant engagement, and complaint resolution across the regions. • Oversee customer care portals and ensure timely ticket resolution. Asset Maintenance & Compliance

• Ensure asset performance and regulatory compliance in each regional building. • Drive implementation of preventative and life-cycle maintenance plans using FM systems. • Manage SPAPP outcomes and track building maintenance turnaround. • Monitor compliance with critical infrastructure requirements across regions (lifts, fire systems, electrical, etc.). Utilities Oversight

• Monitor energy usage (electricity, water, gas, and waste) and report anomalies against budget/forecast. • Ensure utility systems are operational and disruptions are addressed timeously. • Report on municipal service interruptions and resolutions. Intake & Vacate M

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