Receptionist/Switchboard Operator (Fixed Term) DEL

Delaire Graff Estate is looking for a fixed term Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Main Responsibilities: • Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area; • Engage with guests providing information related to the estate, the facilities & experiences; • Conduct estate tours with guests; • Operate telephone and switchboard service for all calls; • Refer calls & provide assistance to the appropriate person depending on the nature of the call; • Maintain a register of bookings and reservations and communicate with the Security department; • Compile and update data related to the area of activity; • Complete and distribute information that needs to be communicated around the estate; • Correct and update electronic telephone directory; • Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments; • Keep management informed of all concerns that guests raise; • Ensure all lost property is handed and signed over to the security manager.

Main requirements

• Grade 12, hospitality certificate will be a plus;
• Preferably 1- 2 years previous reception/switchboard operator experience;
• Excellent telephone etiquette and customer-service skills;
• Fluent in English with excellent written & oral communication skills;
• Able to work in a team;
• Good computer skills (word, excel, outlook);
• Strong organizational skills and attention to detail
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);
• Comfortable in dealing with very distinguished clientele;
• Must be well-presented and have an enthusiastic personality.

Delaire Graff Estate is an equal opportunity employer.

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