Receptionist - UPD Port Elizabeth
Clicks Group Limited · Gqeberha, Eastern Cape
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We are looking to recruit a permanent Receptionist to work for United Pharmaceutical Distributors (UPD). The role will be based at our Port Elizabeth branch and will report to the Branch Manager. Duties & Responsibilities
Role Purpose: To manage the reception area and providing administrative support in order to ensure that customer needs are met in a professional, effective and efficient manner.
Role Objectives: Receiving Clients as per the set SOP,
• Greet visitors appropriately • Determine visitor needs in a professional manner • Maintain visitor register • Offer refreshments to visitors where appropriate • Direct visitors to correct person • Ensure back up when absent from reception desk Answer Phone Calls
• Answer and address incoming phone calls in a timely and polite manner • Clearly determine the purpose of the call • Deal with queries and provide correct information • Forward calls to appropriate person • Take and deliver messages accurately and completely Manage Mail
• Sort and distribute incoming mail • Prepare outgoing mail for pick-up or courier • Organize courier deliveries Administration/Clerical Support
- Perform day to day administrative functions e.g. ordering of stationary, collating data and any other applicable admin fuctions.
- Maintain equipment and report any malfunctions e.g. KABA, Turnstile report etc
- Book meeting rooms and sending booking confirmation to participant
- Assist with Labour broker or service provider Kaba enrollment etc.
Desired Experience & Qualification
Experience and Education
- Matric or NQF level 4
- Contact Centre or Telephony Etiquette Certificate desirable
- Minimum 1 year relevant customer service experience
- Minimum 1 year switchboard / receptionist experience
Job related knowledge
- Front desk support or Office administration
- Knowledge of computers and relevant software applications
- Knowledge of customer service principles and practices
Competencies Required
- Effective communications skills - oral & written
- Computer skills including the ability to do spreadsheet and word processing
- Time management skills
- First Call resolution