Receptionist - UPD Port Elizabeth

Introduction

• We are looking to recruit a permanent Receptionist to work for United Pharmaceutical Distributors (UPD). The role will be based at our Port Elizabeth branch and will report to the Branch Manager.

Job description

Role Purpose

• To manage the reception area and providing administrative support in order to ensure that customer needs are met in a professional, effective and efficient manner.

Role Objectives

Receiving Clients as per the set SOP,

• Greet visitors appropriately

• Determine visitor needs in a professional manner

• Maintain visitor register

• Offer refreshments to visitors where appropriate

• Direct visitors to correct person

• Ensure back up when absent from reception desk

Answer Phone Calls

• Answer and address incoming phone calls in a timely and polite manner

• Clearly determine the purpose of the call

• Deal with queries and provide correct information

• Forward calls to appropriate person

• Take and deliver messages accurately and completely

Manage Mail

• Sort and distribute incoming mail

• Prepare outgoing mail for pick-up or courier

• Organize courier deliveries

Administration/Clerical Support

• Perform day to day administrative functions e.g. ordering of stationary, collating data and any other applicable admin fuctions.

• Maintain equipment and report any malfunctions e.g. KABA, Turnstile report etc

• Book meeting rooms and sending booking confirmation to participant

• Assist with Labour broker or service provider Kaba enrollment etc.

Minimum requirements

Experience and Education

• Matric or NQF level 4

• Contact Centre or Telephony Etiquette Certificate desirable

• Minimum 1 year relevant customer service experience

• Minimum 1 year switchboard / receptionist experience

Job related knowledge

• Front desk support or Office administration

• Knowledge of computers and relevant software applications

• Knowledge of customer service principles and practices

Competencies Required

• Effective communications skills - oral & written

• Computer skills including the ability to do spreadsheet and word processing

• Time management skills

• First Call resolution