Receptionist - Unicare SchuinVilla
Clicks Group Limited · Gqeberha, Eastern Cape
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Unicare is currently seeking to appoint a receptionist that is passionate about customer service. The role will be based at Unicare SchuinVilla (24 Hour Pharmacy) in Gqeberha and will report to the Frontshop Manager and Clinic Manager. Duties & Responsibilities
Key responsibilities
- Provide professional frontline services to clients/ visitors both telephonically and in person
- Obtains co-payments for specified medical procedures and ensure accurate processing of medical aid and cash invoices
- Issue receipts, manage deposits and ensure the accurate financial records
- Performs general administrative duties as required
- Manage incoming calls, including answering the switchboard, screening, and transferring calls appropriately
- Handle basic enquiries and take accurate messages for staff members
- Welcome and direct visitors to their meeting or appointment.
- Monitor and write up orders for colostomy products
- Ensure compliance with cash up and safe cash handling procedures at all times
- Book, reschedule, and cancel appointments accurately while maintaining confidentiality
- Assist clients with empathy, professionalism and efficiency in high pressure situations
Desired Experience & Qualification
Minimum requirements
• Essential: Previous experience in a pharmacy, clinic or medical office • Desirable: Previous experience in a retail environment • Education: Grade 12 • Computer literate Knowledge & Skills
• Excellent customer service and client care • Strong understanding of clinic operations and patient confidentiality (Knowledge of HIPAA compliance or local privacy laws) • Computer literacy including typing appointment systems and basic office applications • Booking, rescheduling, and cancelling appointments accurately. • Numeracy skills and accuracy in handling financial transactions • Strong communication and interpersonal skills, both verbal and written • Proficiency in handling sensitive or anxious clients with empathy and professionalism • Answering phones, emails, and questions clearly and politely • Understanding of client confidentiality and professionalism Working Times: Must be available to work shifts up until 8pm