Receptionist - Unicare Parklands
Clicks Group Limited · Cape Town
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Unicare is currently seeking to appoint a receptionist that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Parklands and will report to the Frontshop Manager/ Clinic Manager. Duties & Responsibilities
Key responsibilities
- Provide professional frontline services to clients/ visitors both telephonically and in person
- Obtains co-payments for specified medical procedures and ensure accurate processing of medical aid and cash invoices
- Issue receipts, manage deposits and ensure the accurate financial records
- Performs general administrative duties as required
- Manage incoming calls, including answering the switchboard, screening, and transferring calls appropriately
- Handle basic enquiries and take accurate messages for staff members
- Welcome and direct visitors to their meeting or appointment.
- Monitor and write up orders for colostomy products
- Ensure compliance with cash up and safe cash handling procedures at all times
- Book, reschedule, and cancel appointments accurately while maintaining confidentiality
- Assist clients with empathy, professionalism and efficiency in high pressure situations
Desired Experience & Qualification
Minimum requirements
• Essential: Previous experience in a pharmacy, clinic or medical office • Desirable: Previous experience in a retail environment • Education: Grade 12 • Computer literate Knowledge & Skills
• Excellent customer service and client care • Strong understanding of clinic operations and patient confidentiality (Knowledge of HIPAA compliance or local privacy laws) • Computer literacy including typing appointment systems and basic office applications • Booking, rescheduling, and cancelling appointments accurately. • Numeracy skills and accuracy in handling financial transactions • Strong communication and interpersonal skills, both verbal and written • Proficiency in handling sensitive or anxious clients with empathy and professionalism • Answering phones, emails, and questions clearly and politely • Understanding of client confidentiality and professionalism Working Times: Must be available to work shifts up until 8pm