Receptionist

Reference: CPT005911-Meg-1

Do you enjoy being the first point of contact while managing the reception area, nationwide switchboard, ensuring that all incoming calls and visitors are handled efficiently, professionally and with a friendly approach?

Our client based in Elandsfontein is looking for a reliable, professional and well organised receptionist to join their team. Duties & Responsibilities

REQUIREMENTS

• Grade 12 / Matric

• Previous experience in a Receptionist, Switchboard Operator, Front Desk or Administrative role

• Previous experience operating a multi-line switchboard will be advantageous

• Excellent verbal and written communication skills

• Professional telephone etiquette

• Strong interpersonal and customer service skills

• Good organisational and administrative skills

• Computer literate, with proficiency in Microsoft Office

• Ability to work under pressure and manage multiple calls and requests simultaneously

• Professional appearance and manner

• Excellent attention to detail

• Ability to work independently as well as part of a team

DUTIES

• Manage and operate the nationwide company switchboard, answering and directing incoming calls to the appropriate departments or employees.

• Professionally and efficiently handle high volumes of incoming telephone calls.

• Take and relay messages accurately when employees are unavailable.

• Greet and welcome visitors to Head Office in a friendly and professional manner.

• Direct visitors to the relevant employee or department and ensure appropriate visitor procedures are followed.

• Provide general information to callers and visitors where appropriate.

• Maintain a professional, neat and welcoming reception area.

• Assist with general administrative and reception-related duties.

• Receive and distribute incoming mail, parcels and other deliveries.

• Assist with outgoing courier arrangements where required.

• Maintain accurate contact lists and ensure switchboard information is kept up to date.

• Assist with coordinating meeting room bookings and welcoming visitors attending meetings.

• Provide general administrative support to the Head Office team when required.

• Handle confidential and sensitive information with discretion.

• Escalate queries or calls to the appropriate department or employee when necessary.

• Maintain a high level of customer service and professionalism in all interactions.

• Perform any other reasonable duties related to the position.

Salary: R negotiable dependent on experience

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