RECEPTIONIST / SWITCHBOARD OPERATOR - Western Cape
Tych Business Solutions · Stellenbosch, Western Cape · Market Related
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RECEPTIONIST / SWITCHBOARD OPERATOR
Location: Stellenbosch, Western Cape
About the Role
A luxury hospitality establishment is seeking a warm, professional and well-presented Receptionist / Switchboard Operator to welcome guests, provide information and ensure a seamless reception experience.
Duties & Responsibilities
Key Responsibilities
- Welcome and assist guests with warmth and professionalism.
- Provide information on facilities, experiences and services.
- Conduct estate/property tours for guests.
- Operate the telephone and switchboard and direct calls appropriately.
- Respond to general enquiries and provide assistance where required.
- Maintain and update relevant guest and operational information.
- Prepare and distribute information to relevant departments.
- Communicate daily lunch and dinner booking information to the appropriate departments.
- Escalate and communicate guest concerns to management.
Desired Experience & Qualification
Requirements
- Grade 12 / Matric; Hospitality Certificate advantageous.
- 1–2 years’ previous reception experience , preferably in hospitality.
- Excellent telephone etiquette and customer service skills.
- Fluent in English with strong written and verbal communication skills.
- Good computer literacy, including Word, Excel and Outlook.
- Strong organisational skills and attention to detail.
- Comfortable working with distinguished clientele.
- Professional, enthusiastic and well-presented.
- Ability to work effectively as part of a team.
- Flexible to work hospitality operating hours, including evenings, weekends and public holidays.
- Ability to work extended hours when required.
Package & Remuneration
Market Related
Interested?
Key Skills
Reception | Switchboard | Guest Services | Customer Service | Administration