Receptionist / Switchboard
Karen Tupper Recruitment · Western Cape
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Start free — we apply for you →Main Responsibilities
• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area; • Engage with guests providing information related to the estate, the facilities, art & experiences; • Conduct estate tours with guests; • Operate telephone and switchboard service for all calls when required; • Refer calls & provide assistance to the appropriate person depending on the nature of the call; • Compile and update data related to the area of activity; • Complete and distribute information that needs to be communicated around the estate; • Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments; • Keep management informed of all concerns that guests raise. Main requirements:
- Grade 12, hospitality certificate will be a plus;
- Preferably 1- 2 years previous reception experience;
- Excellent telephone etiquette and customer-service skills;
- Fluent in English with excellent written & oral communication skills;
- Able to work in a team;
- Good computer skills (word, excel, outlook);
- Strong organizational skills and attention to detail;
- Availability to work within Hospitality operating hours (e.g., evenings, public holidays, weekends);
- Comfortable in dealing with very distinguished clientele;
- Ability to work long hours without fatigue
- Must be well-presented and have an enthusiastic personality.