Receptionist Switchboard / Helpdesk Operator
The Focus Group · Johannesburg, Gauteng
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Start free — we apply for you →Greeting visitors, handle incoming calls and perform general administrative duties. The scope of work for the receptionist position in Sandton has changed given the fact that there is no longer a reception area, therefor clients, visitors and contractors are no longer received. The job specification is therefore amended to include Helpdesk Operator responsibilities. 
 Office Support 
 
 • Receive, direct and redirect calls.
 • Answer all incoming calls and handle caller’s inquiries.
 • Act as first point of contact for all customer enquires take detailed messages, relay telephone messages.
 • Assist with bookings of boardrooms if/when requested to.
 • Inform relevant staff of visitor’s arrival.
 • Resolve general queries from visitors.
 • Project a professional image of the company by:
 • delivering friendly and efficient service
 • ensuring calls speedy
 • effectively answer or direct queries or enquiries
 
 Helpdesk 
 
 • PIMS Helpdesk 2/ MyBuildings – Tasks allocated can vary according to requirements and may be amended from time to time.
 • Manage marketing and Transnet vendor documentation in line with procedural documentation.
 • Loading of National Marketing and Transnet vendors.
 • Assist contractors with day-to-day enquiries.
 • Checking/auditing of Marketing and Transnet vendor received invoices and to be checked against the compliance checklist.
 • Check coding of invoices as per the code supplied by the requester of the job card
 • Ensuring that the correct paperwork is attached to the invoice.
 • Follow up and resolve non-compliant invoices
 • Reconciliation of Marking and Transnet vendor statements
 • Update vendor files.
 • Administration and data capturing as may be required from time to time including but not limited to Tenant information uploads to MyBuildings for broadcast purposes
 
 Qualifications 
 
 • Grade 12 (Matric)
 
 Experience 
 
 • Minimum of 2 - 4 years’ experience in a Switchboard/Helpdesk Operator role and administrative environment
 • Strong Proficiency in relevant computer and software packages i.e. MS Office