Receptionist

Job Purpose The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalised customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering. Core behavioural & Technical / proficiency competencies: Behavioural Deep customer and market understanding Responsive to customer feedback Demonstrate end to end ownership for resolving customer problems Accountability Continuous improvement Transparency Collaborative and a team player Clear communicator Takes ownership Technical Hotel product knowledge (facilities and activities) Front desk procedures Forex and Cashiering knowledge Communication skills Telephone skills Listening skills Proficient computer skills (MS Office, Opera)