Receptionist / Reservationist – Live-in – Drakensberg - KZN
Intercon Recruitment · KwaZulu-Natal
Posted 30 October 2026
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- A resort in the Drakensberg is looking for an experienced Receptionist / Reservationist to join its team. This varied role suits an organised, proactive hospitality professional who enjoys working with guests and supporting the daily operations of a busy resort.
- This is a live-in position. Applicants must be willing to reside on-site.
Key Responsibilities
Reservations and Guest Services
- Handle telephone, WhatsApp and email enquiries professionally and promptly.
- Process reservations, quotations, invoices and guest payments accurately.
- Welcome guests and assist with check-ins.
- Provide information about the resort and surrounding attractions.
- Assist with group bookings before and during their stay.
- Manage late arrivals and guest requests when required.
Administration and Office Management
- Perform general office administration, filing and recordkeeping.
- Follow up on outstanding payments and deposits.
- Assist with payroll administration, timesheets and staff wages.
- Submit invoices and supporting documents to the company accountant.
- Maintain accurate, up-to-date systems and an organised reception office.
Shop and Cash Handling
- Operate the reception shop and point-of-sale system.
- Complete cash-ups and reconcile balances accurately.
- Monitor stock and order shop goods and cleaning supplies.
- Handle cash, gratuities and key deposits responsibly.
Housekeeping and Operational Support
- Issue housekeeping supplies and staff keys.
- Assist with supervising housekeeping staff.
- Help ensure accommodation units, tents and ablution facilities are guest-ready.
- Support management with daily resort operations.
- Assist with events, entertainment programmes and busy weekends when required.
Marketing and Business Support
- Assist with marketing, advertising and guest communication.
- Support initiatives to attract guests, schools and group bookings.
- Assist with social media, promotions and guest engagement.
Minimum Requirements
- Previous experience in hospitality reception and reservations.
- Willingness to live on-site.
- Fluent in English and Afrikaans.
- Valid driver's licence.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- Confidence in learning new technology, systems and apps.
- A reliable, proactive approach and willingness to assist across resort operations.
Advantageous Skills
- Experience with Canva, WhatsApp marketing, AI tools and hospitality booking systems will be beneficial. isiZulu language skills will be an added advantage.
Salary & Benefits
- R10,000–R20,000 per month, depending on qualifications and experience.