Receptionist Required

Receptionist – Aura Thai Spa (Johannesburg South)

Position: Receptionist

Location: Aura Thai Spa, Johannesburg South

Employment Type: Full-time

About Us

Aura Thai Spa is a luxury wellness and beauty destination committed to providing exceptional customer service in a calm, professional, and welcoming environment. We are looking for a friendly, well-presented, and highly organised receptionist to be the first point of contact for our clients.

Key Responsibilities

• Welcome and assist clients with a warm and professional attitude.
• Answer telephone calls, WhatsApp messages, and emails promptly.
• Manage appointments using the spa booking system.
• Confirm bookings and send appointment reminders.
• Process client payments and issue receipts.
• Open and close the reception area each day.
• Maintain a clean, tidy, and welcoming reception area.
• Assist with retail product sales and recommend suitable products.
• Monitor and replenish reception stock and supplies.
• Coordinate therapist schedules and ensure smooth daily operations.
• Handle customer enquiries and resolve complaints professionally.
• Maintain accurate client records while ensuring confidentiality.
• Support the Spa Manager with general administrative duties.

Requirements

• Previous reception, administration, hospitality, or customer service experience (spa or salon experience is advantageous).
• Excellent verbal and written communication skills.
• Strong computer literacy (Microsoft Office and booking systems).
• Professional appearance and positive attitude.
• Excellent organisational and multitasking skills.
• Ability to remain calm under pressure.
• Honest, reliable, and punctual.
• Ability to work weekends and public holidays when required.

Preferred Skills

• Experience working in a spa, salon, hotel, or wellness environment.
• Sales experience and confidence recommending products and treatments.
• Knowledge of booking systems and POS systems.
• Experience handling cash and card transactions.

What We Offer

• Competitive salary (based on experience).
• Staff incentives and performance bonuses.
• Ongoing training and development.
• A supportive and professional working environment.
• Opportunity for career growth within Aura Thai Spa.

How to Apply

Please send your CV together with a recent photograph and a short cover letter explaining why you would be a great fit for Aura Thai Spa. Only shortlisted candidates will be contacted.

Email: Mabderoof@gmail.com

WhatsApp: 0820490299