Receptionist (Office Administrator)

Introduction

A well-established and fast-paced organisation is seeking a professional, friendly and highly organised Receptionist to join its team based in Durban South.

This role is ideal for a candidate who enjoys interacting with people, providing exceptional customer service and ensuring the smooth day-to-day operation of a busy reception area. The successful candidate will be the first point of contact for visitors, clients and callers and will play a key role in supporting multiple departments with administrative functions.

Duties & Responsibilities

• Manage a high-volume switchboard and direct calls appropriately

• Answer and transfer incoming calls promptly and professionally

• Welcome visitors and ensure a professional reception experience

• Manage visitor sign-in procedures and reception security protocols

• Take accurate messages and communicate them to the relevant departments

• Coordinate meeting room bookings and visitor arrangements

• Manage incoming and outgoing courier deliveries

• Receive, distribute and track mail and deliveries

• Assist with general administration, filing, scanning, photocopying and document management

• Support the sales and administration teams with various administrative tasks

• Order stationery, office supplies and printer consumables

• Manage customer enquiries via telephone and email

• Ensure accuracy and attention to detail across all administrative duties

Desired Experience & Qualification

• Matric (Grade 12)

• Minimum 2-3 years' customer service and/or reception experience

• Experience operating a busy switchboard would be advantageous

• Proficient computer skills including Microsoft Office

• Excellent verbal and written communication skills

• Professional appearance and presentation

• Reliable transport and a stable employment history.

Personal Attributes - w e are looking for someone who is

• Friendly, professional and approachable

• Well organised with excellent time management skills

• Able to prioritise and multitask effectively

• Self-motivated and proactive

• Calm under pressure and able to deal tactfully with difficult situations

• Customer-focused with strong telephone etiquette

• Accurate and detail orientated

• Punctual, dependable and professional

Package & Remuneration

Market related