Receptionist - Major Tech

Introduction

We are looking for someone who is friendly, approachable, professional and confident , with a positive attitude and a genuine willingness to assist others. The ideal candidate will be comfortable interacting with people at all levels of the organisation and will take pride in being the welcoming first point of contact for the company.

Job Purpose

We are looking for a professional, friendly and well-organised Receptionist to join our Head Office team. The successful candidate will be responsible for managing the reception area and nationwide switchboard, ensuring that all incoming calls and visitors are handled efficiently and professionally.

As the first point of contact for the company, the Receptionist will play an important role in creating a positive experience for customers, suppliers, employees and other stakeholders.

Duties & Responsibilities

Key Responsibilities

• Manage and operate the nationwide company switchboard , answering and directing incoming calls to the appropriate departments or employees.

• Professionally and efficiently handle high volumes of incoming telephone calls.

• Take and relay messages accurately when employees are unavailable.

• Greet and welcome visitors to Head Office in a friendly and professional manner.

• Direct visitors to the relevant employee or department and ensure appropriate visitor procedures are followed.

• Provide general information to callers and visitors where appropriate.

• Maintain a professional, neat and welcoming reception area.

• Assist with general administrative and reception-related duties.

• Receive and distribute incoming mail, parcels and other deliveries.

• Assist with outgoing courier arrangements where required.

• Maintain accurate contact lists and ensure switchboard information is kept up to date.

• Assist with coordinating meeting room bookings and welcoming visitors attending meetings.

• Provide general administrative support to the Head Office team when required.

• Handle confidential and sensitive information with discretion.

• Escalate queries or calls to the appropriate department or employee when necessary.

• Maintain a high level of customer service and professionalism in all interactions.

• Perform any other reasonable duties related to the position.

Desired Experience & Qualification

Minimum Requirements

• Grade 12 / Matric.

• Previous experience in a Receptionist, Switchboard Operator, Front Desk or Administrative role.

• Previous experience operating a multi-line switchboard will be advantageous.

• Excellent verbal and written communication skills.

• Professional telephone etiquette.

• Strong interpersonal and customer service skills.

• Good organisational and administrative skills.

• Computer literate, with proficiency in Microsoft Office.

• Ability to work under pressure and manage multiple calls and requests simultaneously.

• Professional appearance and manner.

• Excellent attention to detail.

• Ability to work independently as well as part of a team.

Key Competencies

• Professionalism

• Customer service orientation

• Excellent communication skills

• Telephone etiquette

• Organisation and time management

• Attention to detail

• Reliability and punctuality

• Interpersonal skills

• Ability to multitask

• Confidentiality and discretion

• Problem-solving ability

Package & Remuneration

Basic Salary: R11 000 p.m.

50% Medical Aid Cover - Discovery Health

Group Life Cover

Interested?

Are you a friendly, professional and organised individual who enjoys working with people? We are looking for a Receptionist to join our Head Office team and manage our nationwide switchboard, welcome visitors and provide general administrative support. If you have excellent communication skills, professional telephone etiquette and a customer-focused approach, we would love to hear from you.

Please submit your application through the PNET platform - Please note that should you not hear from us within 3 weeks from submitting your application, please consider your application unsuccessful!