Receptionist

Duties & Responsibilities

Client Experience & Reception

• Welcome and professionally assist all visitors, customers, contractors, and suppliers.

• Manage the reception area to ensure a professional, clean, and welcoming environment at all times.

• Coordinate visitor registrations, access requests, and host notifications.

• Ensure all visitors comply with client's visitor and security procedures.

• Coordinate customer refreshments, including tea, coffee, cold beverages, and light snacks where appropriate.

• Prepare meeting rooms before customer meetings, ensuring rooms are clean, presentable, and fully equipped.

• Ensure customers are attended to promptly until their host arrives.

Visitor Access & Operational Support

• Coordinate with the NOC and Operations teams to ensure visitors receive the appropriate access permissions.

• Maintain accurate visitor records and ensure all access documentation is completed.

• Assist with coordinating customer site visits and data centre tours.

• Understand the different security zones within the facility and ensure access procedures are followed correctly.

Facilities Coordination

• Conduct regular inspections of reception, meeting rooms, kitchens, bathrooms, offices, and customer-facing areas to ensure they remain in immaculate condition.

• Monitor the overall appearance and cleanliness of the office environment throughout the day.

• Identify housekeeping, maintenance, safety, or presentation issues and promptly escalate them to the Facilities Manager or Head of Operations.

• Follow up on reported issues to ensure they are resolved within agreed timeframes.

• Ensure contractors and visitors adhere to office rules and only access authorised facilities and designated areas.

• Prevent misuse of employee facilities, including kitchens and staff-only areas.

• Monitor office consumables and coordinate replenishment where required.

Administration

• Process and maintain administrative documentation, including Asset Removal Forms and other operational records.

• Coordinate courier collections and deliveries.

• Manage office stationery, groceries, refreshments, and hospitality stock.

• Maintain filing systems and administrative records.

• Provide general administrative support to the Operations, Facilities, and Finance teams.

• Assist with ad hoc operational projects as required.

Other

• Familiar with all Quality Management-related policies, procedures, and controls (e.g., ISO 9001, ISO 27001 depending on organisational scope).

• Support the implementation and enforcement of Quality Management (ISO)-compliant processes.

• Participate in internal audits, corrective actions, and continuous improvement initiatives related to Quality Management Systems.

Desired Experience & Qualification

Education

• Grade 12 (Matric)

• A qualification in Office Administration, Business Administration, Hospitality, or a related field will be advantageous.

Experience

• 3–5 years' experience in reception, office administration, customer service, hospitality, or facilities coordination.

• Experience within a corporate or professional services environment is preferred.

• Experience working within a secure or regulated environment will be advantageous.

Technical Skills

• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).

• Experience using visitor management or access control systems is advantageous.

• Strong administrative and document management skills.

Package & Remuneration

Remuneration

• R15 000 - R20 000