Receptionist: Head Office - Front Office - Hospital Group - Roodepoort

Introduction

The Receptionist will serve as the first point of contact at the hospital group’s Head Office, ensuring a welcoming, professional, and efficient front office experience for visitors, employees, and stakeholders. The role includes managing incoming calls, coordinating visitor arrivals, maintaining the reception area, and providing general administrative support

Duties & Responsibilities

• Welcome and assist visitors, employees, and external stakeholders professionally, in person and telephonically

• Answer, screen and transfer incoming calls accurately and promptly, and assist with switchboard operations

• Manage visitor arrivals, notify relevant employees, and direct guests to meetings or appointments

• Prepare and maintain a neat, organised and fully operational reception area at the start of each working day

• Co-ordinate front desk enquiries and communicate messages to the appropriate departments

• Maintain accurate reception and administrative records and prepare basic reports when required

• Provide general administrative and clerical support to Head Office departments as required

• Report general maintenance and office environment issues, ensuring timely resolution to maintain a safe and functional workplace

• Co-ordinate travel arrangements, including flights, accommodation and car rentals.

• Support the coordination of meeting room visitors and front office arrangements

Desired Experience & Qualification

• Grade 12 or equivalent NQF Level 4 qualification

• 3 years’ experience in an administrative or reception role

• Working knowledge of Microsoft Office and good typing skills

• Ability to operate a switchboard and manage a busy reception environment

• Strong verbal and written communication skills

• Professional telephone etiquette and customer service orientation

• Ability to maintain accurate records and handle information confidentially

• Professional presentation, a welcoming and service-oriented approach, reliability, attention to detail, organisational skills, discretion, and the ability to remain calm while managing competing priorities