Receptionist - Hazyview

Luxury Lodge based close to Hazyview is looking for Receptionist. Duties: Attend to all guest needs, including check in & outs Kindly and promptly address guest inquiries, requests, and matters of concern Provide information about lodge services Coordinate with other lodge departments to fulfil guest needs and requests Ensure all relevant policies and procedures are adhered to Complete all relevant end of day activities and reporting Maintain and adhere to relevant health and safety protocols as required Answer and respond to incoming calls with the appropriate telephone etiquette Process payments, handle cash, and maintain accurate records Maintain a tidy and organized front desk area Answer emails, assisting guests with enquiries and invoicing Perform other duties and tasks as operationally required Requirements: Grade 12 Recognised Hospitality Diploma Minimum of 2 years in a 4/5* lodge in a similar position Experience working with the Marriott brand essential Proficient in Microsoft 365 & Opera Possess strong guest relations experience Excellent customer service skills Being detail-oriented and accurate Excellent at planning and organization Skilled at multi-tasking Professional attitude and image Able to handle stress and stay relaxed and confident under pressure Excellent conflict resolution skills Strong decision-making and judgment skills