Receptionist / Contact Centre Internship
The Cross-Border Road Transport Agency · Gauteng
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Start free — we apply for you →KEY PERFORMANCE AREAS
The successful candidate will be expected, among others to
- Welcoming and assisting visitors and clients
- Answering and directing telephone calls
- Responding to customer enquiries
- Handling emails and general correspondence
- Assisting with administrative duties
- Providing professional customer service
- Providing meeting and boardroom support
- Supporting the team with day-to-day office activities
- Maintaining a professional reception environment
TECHNICAL COMPETENCIES
- Computer literacy and proficiency in Microsoft Office
- Good telephone etiquette
- Customer service skills
- Good verbal and written communication
- Office administration and document management
BEHAVIOURAL COMPETENCIES
- Communication
- Customer services
- Teamwork and Collaboration
- Innovation
Requirements
MINIMUM REQUIREMENTS
Formal Qualifications
- Grade 12 / Matric certificate
- A National Diploma or a Degree in Office Administration, Business Administration, Customer Service, or a related field.