Receptionist

A receptionist acts as the primary point of contact for an organization, managing front-desk operations and providing essential administrative support.

Duties & Responsibilities

Job Purpose

We are seeking a vibrant and well-spoken Receptionist. In this role you will receive and redirect calls, clients, visitors while fostering a positive, professional and welcoming experience.

Key Performance Areas

• Receive and direct all visitors to the relevant department or person.

• Handle all incoming calls on a very busy switchboard professionally and correctly redirect calls as necessary.

• Assist applicants with the completion of application forms and direct to the appropriate office.

• Receive parcels and deliveries according to SOP.

• Assist with other administrative functions as may be assigned.

• Deal speedily with all matters arising in reception.

• Provide weekly feedback to direct manager on any issues / specific challenges etc. that arose.

• Ensure that all tasks are executed in a safe manner with due regard for Amrod’s policies and procedures.

• Ensure that the reception area is neat and tidy.

Desired Experience & Qualification

Minimum Skills and Knowledge Required

• Grade 12 or equivalent.

• A minimum of 1 year of experience in a similar pressurized Switchboard Operator / Receptionist position.

• Proficient in Business English, both verbal and written.

• Excellent communication and telephone skills.

• Computer literacy (MS Office and email management).

• Experience in checking/converting file formats

Competencies

• Honest and hardworking

• Pleasant and engaging personality

• Presentable and approachable

• Friendly and helpful

• Punctual and good sense of urgency

• Work well under pressure

• Integrity

• Self-motivated and driven

• Team Player