Receptionist / Administration
SJ Talent · Brakpan, Gauteng
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Start free — we apply for you →Duties & Responsibilities
Reception and Member Service
Welcome members, guests and prospective members professionally.
Manage member check-ins and visitor registration.
Answer telephone calls, emails and general enquiries.
Explain membership options, gym facilities, class schedules and gym rules.
Arrange gym tours and refer enquiries to the relevant team members.
Handle member feedback and complaints courteously, escalating issues when needed
Membership and Administration
Process membership applications, renewals, cancellations and account updates according to gym procedures.
Maintain accurate membership records and protect confidential information.
Manage bookings for classes, appointments and personal training sessions.
Prepare correspondence, maintain filing systems and support routine reporting.
Assist the Owner with day-to-day administrative tasks.
Payments and Front Desk Operations
Process membership payments and other transactions accurately.
Issue receipts and reconcile daily transactions according to procedures.
Follow up on outstanding payments as directed.
Keep the reception area clean, organised and welcoming.
Monitor stationery and front desk supplies.
Report maintenance issues, safety concerns and equipment faults promptly.
Follow opening, closing, access control and emergency procedures.
Desired Experience & Qualification
Matric / Grade 12 or equivalent.
Previous reception, administration or customer service experience preferred.
Good verbal and written communication skills.
Basic computer skills, including email, Microsoft Word and Excel.
Strong organisational skills and attention to detail.
Confidence handling payments and basic account enquiries.
Ability to manage several tasks in a busy environment.
Willingness to work shifts, including early mornings, evenings, weekends and public holidays, as required.
Work hours: Monday to Friday 7h00 - 19h00 (2 hours lunch)
Saturdays 7h00 - 18h00 (2x Saturdays a month)
Package & Remuneration
R 7500.00 per month