Reception & Booking Clerk

Reference: SW006566-CL-1

RECEPTION & BOOKINGS CLERK (GOLF)

Somerset West: Our client a renowned five-star golf estate is seeking a professional, articulate and service-driven Reception & Bookings Clerk who will be responsible for ensuring that members and guests receive a warm and memorable welcome from the moment they arrive. Duties & Responsibilities

Purpose of the Role: To provide a polished and welcoming reception experience while efficiently managing bookings, telephone enquiries and general administrative functions. The successful candidate will contribute to the seamless day-to-day operation of the reception area and uphold the exceptional service standards associated with a prestigious five-star golf estate. Key Responsibilities

• Welcoming and assisting members and guests in a warm, professional and friendly manner

• Managing all incoming telephone calls and directing enquiries to the relevant departments

• Coordinating restaurant, golf and event bookings and ensuring accurate records and confirmations

• Assisting with top-up and prepaid bookings

• Conducting daily cash-ups and following correct financial procedures

• Receiving deliveries and distributing them to the relevant departments

• Maintaining lost property records and assisting members with general club information

• Providing general administrative support including printing, scanning and ordering office supplies

• Assisting with first aid requirements and maintaining the reception first aid box

• Liaising with the Events Manager regarding club events and corporate functions

• Communicating event details and requirements to the relevant departments

• Maintaining a professional, organised and welcoming reception environment

• Providing exceptional customer service and ensuring guest satisfaction at all times

Criteria

• Minimum 2 years’ experience in a customer service or hospitality-focused role

• Previous reception, bookings or administrative experience within a hospitality environment will be advantageous

• Excellent telephone etiquette and communication skills

• Professional, well-presented and articulate

• Strong organisational and administrative skills with excellent attention to detail

• Computer literate with sound knowledge of standard office software

• Customer-focused with a genuine passion for delivering exceptional service

• Able to multitask and remain calm and professional under pressure

• Reliable, flexible and able to work weekends and longer hours when required

• A positive team player who is able to work effectively with different departments

• Fully bilingual in English and Afrikaans

Package & Remuneration

Market related - Monthly