Reception Administrator
Mediclinic · Cape Town, Western Cape
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Start free — we apply for you →MAIN PURPOSE OF JOB
- To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.
KEY RESPONSIBILITY AREAS
- Ensure admissions including pre-admissions / bookings are captured and processed as per procedure
- Identify and prevent financial risks by adhering to policies and procedures
- Ensure an effective discharge process as per the Patient Administration Manual
- Maintain patient confidentiality
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Grade 12 or equivalent
- DESIRED EDUCATION: None
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: None
- DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility
REQUIRED JOB SKILLS AND KNOWLEDGE
- Debtpack Enquiry application Check outstanding amounts if a patient is flagged as Blacklisted.
- Admission; Bed functions; Preparation for next day and discharge processes
- Anatomy including terminology
- Hospitals switchboard systems
- Patient Administration policies and procedures e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.
- Patient admin programmes on the AS400 system
- Computer literate Microsoft Office
- ICD and CPT codes
- Medical Aid Schemes and the Private healthcare environment
- Workmans Compensation Act WCA processes; procedures and policies
- Emergency / Major Incident Protocol e.g.. Fire; floods; robbery
- Identifying possible financial risks e.g. blacklisted patients; handling of patient valuables; etc.
Closing date: 17/09/2026