Rainbow Chicken - Retail Store Supervisor

Role Summary

To ensure overall effective management and coordination of the Outlet through Outlet staff in order to drive sales, profitability and excellent customer service. Job Description

Purpose of the Role

• To ensure overall effective management and coordination of the Outlet through Outlet staff in order to drive sales, profitability and excellent customer service.

Main Responsibilities

• Achieve Budgeted Sales target in line with budget.

• Achieve Expense budgets in line with targets.

• Deliver Budgeted Nett Profit Target.

• Achieve health and Safety Audit target.

• Drive store cleanliness in line with the required hygiene standards and product shelf life through proper stock rotation.

• Ensure timeous store order placement to suppliers in order to maintain adequate stock availability at all times.

• Conduct and manage monthly stock counts in line with month end deadline and Arch reports.

• Check correct quantities of stock against goods delivered on invoice and take necessary actions to address in the case of discrepancies.

• Track relevant orders from Vector in line with deals and batch numbers loaded by the Business Development Operations Manager to be sold in Outlet.

• Identify stock losses/gaps and highlight to New Business Development Operations Manager.

• Drive internal RCL staff communication on newly promoted products available at the farm shop so as to drive staff account sales.

• Conduct market price surveys on the surrounding outlets next to the farm shop so as to always remain relevant/competitive with the prizes we charge at the shop.

• Manage the farm shop Profit & Loss (P&L) in line with the allocated Outlet budget to drive profitability.

• Banking/cash ups/cash reconciliation/ordering of Buying Requisitions.

• Ensure the timeous opening and closing of the shop within stipulated times.

• Ensure monthly staff account deductions deadline submissions to payroll.

• Conduct product price changes in line with the cycle pricing periods from the Business Development Ops Manager.

• Interrogate and authorise banking/daily cash-ups and reconciliation in line with the Arch POS reports.

• Develop a proactive service plan in place in line with budget, i.e. freezer and building maintenance.

• Create monthly Arch reports to analyze overall SKU performance opportunities and gaps.

• Provide team guidance on their required daily activities within the shop.

• Conduct store team meetings to communicate weekly targets and in store promotional activities in line with the overall business objective.

• Monitor team leave plans to unsure continuous store performance with adequate headcount at all times within the store.

• Conducting 4+1 discussions in order to drive continuous team performance.

Knowledge & Skills

• Be brilliant at the basics.

• Face the brutal facts.

• Smash the silos.

• Lead with integrity, respect and energy.

• Be curious and challenge change.

• Take accountability for results and people.

• Business management and principles.

• Rainbow products.

• Market performance and challenges.

• Human resource management.

• Verbal and written communication.

• Numerical literacy.

• Interpersonal.

• Logical thinking.

• Problem solving.

• Leadership.

• Computer literacy.

• MS Excel.

• Administrative.

• Honesty and integrity.

• Team player.

• Reliability.

• Time conscious.

• Initiative and assertive.

• Tolerant of stress and pressure.

• Attention to detail.

Qualification & Experience

• Grade 12.

• Studying or completed relevant post-matric qualification will be preferred.

• Minimum of 3 years’ experience in a similar role.

• Food Service Retail experience.

• Bilingual candidates will be preferred.