Quality Officers - Two Positions- Hay Level 12 (Internal & External advert)

Job Profile: To develop, implement, and maintain the Quality System. Manage the IMS (Integrated Management System) and audit processes within the Department / Section including the Department’s operational activities, in accordance with ISO 9001:2015, RD-0034 and SHEQ-INS-XXXX series requirements Key Performance Areas Quality Systems Applications and Compliance Management Establish, implement and maintain IMS documents (as per ISO 9001:2015) Schedule and conduct internal audits and job observations / self-assessments of operational tasks to ensure compliance to license and operational requirements Schedule and conduct external audits on e.g. suppliers and/or waste generators Maintain status lists for NCR’s, PAR’s, CAR’s and ensure that the department’s documents status list is maintained Register and handling of customer complaints and customer satisfaction feedback (surveys) Control of documents and records in section Plan and perform management review meetings at least annually Quality Systems / Integrated Management System Compile and update Risk register and involved in verifying the Performance monitoring for the section Participate in Monthly and quarterly reports for the section Compile and regularly update Action Plans for Inspections and Audits, management review meetings, IMS objectives and facility specific action plans Review of integrated management system documents and other QA support documents (e.g. Review of IMS policy, IMS objectives, etc.) Schedule training and awareness on quality / IMS related SHEQ-INS-XXXX series of documents Train and support staff in Work Instructions as to competency level Non-Conformances / Events Management Manage non-conformances and events / incidents by: Coordinate investigation meetings and preparing investigation and close-out reports Register all non-conformances / events, and follow up and close-out of all open non conformances / events Register all PARs and CARs, and follow up and close out reports Maintain status lists for NCR’s, PAR’s, CAR’s and ensure that the department’s documents status list is maintained; Surveillance Perform quality activities as prescribed in the facility specific QA system (I.e. surveillances, acceptance verifications, etc.); and Perform surveillances on the various processes and operations in the section Perform routine sample based surveillance of records where applicable Assist facilities to resolve issues if non-compliance to statutory and regulatory requirements has been detected which can endanger the lives of personnel and the environment Facility specific Ad-hoc tasks and / or operational support Verify Decontamination, Decommissioning (D&D) and waste management processes Perform pre-shipment verification for each shipment, and ensure compliance Verify the Performance monitoring and verify performance progress reported during execution of projects listed on the annual plan of action for the section JOB REQUIREMENTS KEY KNOWLEDGE & SKILLS Implementation and maintenance of ISO 9001 and /or ISO 17025 Knowledge of applicable SHEQ legislation, regulation and standards Technical background of processes and systems within the department Good report writing and record keeping skills Communication skills and conflict management Interpretation of raw data to do trend analysis COMPETENCIES Problem solving Strong leadership Teamwork and confidence building Attention to detail Adaptability / flexibility Excellence / quality orientation Objectivity Pro-active and supportive Structured and organised Focus and alertness Time Management Computer literacy