Quality Officers - Hay Level 12
NECSA · North West
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- To develop, implement, and maintain the Quality System. Manage the IMS Integrated Management System and audit processes within the Department / Section including the Department's operational activities, in accordance with ISO 9001:2015, RD-0034 and SHEQ-INS-XXXX series requirements
Key Performance Areas
Quality Systems Applications and Compliance Management
- Establish, implement and maintain IMS documents as per ISO 9001:2015
- Schedule and conduct internal audits and job observations / self-assessments of operational tasks to ensure compliance to license and operational requirements
- Schedule and conduct external audits on e.g. suppliers and/or waste generators
- Maintain status lists for NCR's, PAR's, CAR's and ensure that the department's documents status list is maintained
- Register and handling of customer complaints and customer satisfaction feedback surveys
- Control of documents and records in section
- Plan and perform management review meetings at least annually
Quality Systems / Integrated Management System
- Compile and update Risk register and involved in verifying the Performance monitoring for the section
- Participate in Monthly and quarterly reports for the section
- Compile and regularly update Action Plans for Inspections and Audits, management review meetings, IMS objectives and facility specific action plans
- Review of integrated management system documents and other QA support documents e.g. Review of IMS policy, IMS objectives, etc.
- Schedule training and awareness on quality / IMS related SHEQ-INS-XXXX series of documents
- Train and support staff in Work Instructions as to competency level
Non-Conformances / Events Management
Manage non-conformances and events / incidents by
- Coordinate investigation meetings and preparing investigation and close-out reports
- Register all non-conformances / events, and follow up and close-out of all open non
- conformances / events
- Register all PARs and CARs, and follow up and close out reports
- Maintain status lists for NCR's, PAR's, CAR's and ensure that the department's documents status list is maintained;
Surveillance
- Perform quality activities as prescribed in the facility specific QA system I.e. surveillances, acceptance verifications, etc.; and
- Perform surveillances on the various processes and operations in the section
- Perform routine sample based surveillance of records where applicable
- Assist facilities to resolve issues if non-compliance to statutory and regulatory requirements has been detected which can endanger the lives of personnel and the environment
Facility specific Ad-hoc tasks and / or operational support
- Verify Decontamination, Decommissioning D&D and waste management processes
- Perform pre-shipment verification for each shipment, and ensure compliance
- Verify the Performance monitoring and verify performance progress reported during execution of projects listed on the annual plan of action for the section
JOB REQUIREMENTS
KEY KNOWLEDGE & SKILLS
- Implementation and maintenance of ISO 9001 and /or ISO 17025
- Knowledge of applicable SHEQ legislation, regulation and standards
- Technical background of processes and systems within the department
- Good report writing and record keeping skills
- Communication skills and conflict management
- Interpretation of raw data to do trend analysis
COMPETENCIES
- Problem solving
- Strong leadership
- Teamwork and confidence building
- Attention to detail
- Adaptability / flexibility
- Excellence / quality orientation
- Objectivity
- Pro-active and supportive
- Structured and organised
- Focus and alertness
- Time Management
- Computer literacy
Requirements
Education
- National Diploma in Science or Engineering NQF Level 6
- National Diploma in Technical will be considered
- Quality Assurance / Quality qualification will be an added advantage
- ISO certification will be an added Advantage
Experience
- Three 3 years of experience as a Technician or in a Technical, science /engineering environment
- Two 2 years of experience in systems implementation will be an added advantage/ Quality QMS related certificate will be an added advantage