Quality Officers - Hay Level 12

NECSA · North West

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Job Profile

  • To develop, implement, and maintain the Quality System. Manage the IMS Integrated Management System and audit processes within the Department / Section including the Department's operational activities, in accordance with ISO 9001:2015, RD-0034 and SHEQ-INS-XXXX series requirements

Key Performance Areas

Quality Systems Applications and Compliance Management

  • Establish, implement and maintain IMS documents as per ISO 9001:2015
  • Schedule and conduct internal audits and job observations / self-assessments of operational tasks to ensure compliance to license and operational requirements
  • Schedule and conduct external audits on e.g. suppliers and/or waste generators
  • Maintain status lists for NCR's, PAR's, CAR's and ensure that the department's documents status list is maintained
  • Register and handling of customer complaints and customer satisfaction feedback surveys
  • Control of documents and records in section
  • Plan and perform management review meetings at least annually

Quality Systems / Integrated Management System

  • Compile and update Risk register and involved in verifying the Performance monitoring for the section
  • Participate in Monthly and quarterly reports for the section
  • Compile and regularly update Action Plans for Inspections and Audits, management review meetings, IMS objectives and facility specific action plans
  • Review of integrated management system documents and other QA support documents e.g. Review of IMS policy, IMS objectives, etc.
  • Schedule training and awareness on quality / IMS related SHEQ-INS-XXXX series of documents
  • Train and support staff in Work Instructions as to competency level

Non-Conformances / Events Management

Manage non-conformances and events / incidents by

  • Coordinate investigation meetings and preparing investigation and close-out reports
  • Register all non-conformances / events, and follow up and close-out of all open non
  • conformances / events
  • Register all PARs and CARs, and follow up and close out reports
  • Maintain status lists for NCR's, PAR's, CAR's and ensure that the department's documents status list is maintained;

Surveillance

  • Perform quality activities as prescribed in the facility specific QA system I.e. surveillances, acceptance verifications, etc.; and
  • Perform surveillances on the various processes and operations in the section
  • Perform routine sample based surveillance of records where applicable
  • Assist facilities to resolve issues if non-compliance to statutory and regulatory requirements has been detected which can endanger the lives of personnel and the environment

Facility specific Ad-hoc tasks and / or operational support

  • Verify Decontamination, Decommissioning D&D and waste management processes
  • Perform pre-shipment verification for each shipment, and ensure compliance
  • Verify the Performance monitoring and verify performance progress reported during execution of projects listed on the annual plan of action for the section

JOB REQUIREMENTS

KEY KNOWLEDGE & SKILLS

  • Implementation and maintenance of ISO 9001 and /or ISO 17025
  • Knowledge of applicable SHEQ legislation, regulation and standards
  • Technical background of processes and systems within the department
  • Good report writing and record keeping skills
  • Communication skills and conflict management
  • Interpretation of raw data to do trend analysis

COMPETENCIES

  • Problem solving
  • Strong leadership
  • Teamwork and confidence building
  • Attention to detail
  • Adaptability / flexibility
  • Excellence / quality orientation
  • Objectivity
  • Pro-active and supportive
  • Structured and organised
  • Focus and alertness
  • Time Management
  • Computer literacy

Requirements

Education

  • National Diploma in Science or Engineering NQF Level 6
  • National Diploma in Technical will be considered
  • Quality Assurance / Quality qualification will be an added advantage
  • ISO certification will be an added Advantage

Experience

  • Three 3 years of experience as a Technician or in a Technical, science /engineering environment
  • Two 2 years of experience in systems implementation will be an added advantage/ Quality QMS related certificate will be an added advantage
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Quality Officers - Hay Level 12 at NECSA — North West · JobAlertsZA