Quality Controller

Experience

• Minimum of 4 years of experience Quality Assuaurance
• Financial service provider/employee benefits required

Qualifications

• Matric
• Relevant Business Qualification

Duties & Responsibilities

• Check and verify all financial and non-financial operational transactions including client interactions accurately and within the agreed turnaround times and service level agreements ensuring no daily backlog in quality queues.
• Identify and clearly note gaps in transactional processing performance or service delivery and give concise recommendation/feedback for corrections and improvements in service delivery on relevant platforms for immediate action by operations service consultants and to allow accurate reporting on up-skilling and development to the operational management team.
• Contribute to the identification of business services process issues and development of solutions, escalating to the Quality Control Portfolio Manager to determine the best operational course of action.
• In collaboration with the Portfolio Manager implement and take joint accountability for the service response to the Momentum Corporation Operational business strategy.
• Contribute and ensure compliance to relevant legislation and risk mitigation strategies.
• Deliver on service level agreements to ensure that the overall client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Adopt a performance culture that exceeds service delivery expectations, maint-aining high quality output within service level agreement.
• Adopt a culture of accountability for personal, regional and cross-regional queue management to ensure full-time turn-around time of quality control items is maintained.
• Understand impact of quality effort to overall client experience.
• Take full accountability for personal management of own standard delivery service.
• Build strong relationships through providing consistent and accurate concise recommendation/feedback, expressing positive expectations to improve overall high-quality client service experience.
• Exceed client expectation by adopting a cross regional team culture.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of operational process changes, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
• Check and verify all operational processes and client interactions timeously and accurately to avoid reworks and late processing penalties.
• Adopt a culture of excellence ensuring zero defects / errors in overall client experience from Momentum Corporate operational teams.

Competencies

• Collaboration.
• Customer Orientation.
• Impact and influence.
• Accountability.
• Adaptability.
• Attention to detail.
• Communication skills.