Quality Control Supervisor (Permanent)

Job Title: Quality Control Supervisor Start Date: 2026-09-01 - 2026-10-01 Vacancy Type: Permanent BOK005968 Sectors: Quality Control, Health and Safety Location: Gauteng , Boksburg Salary: R 18 000 - R 21 000 Monthly Cost To Company Brief: Quality Control Supervisor Detail: Qualification Matric / Senior Certificate Bachelor's degree or equivalent in Food Science, Food Technology, Microbiology, or a related field. Advanced certifications in food safety management systems (e.g., ISO 22000, HACCP, SANS 10330) are required. Requirements At least 3 years of experience in a quality assurance or food safety role, with supervisory responsibilities in a food service or manufacturing environment. Experience in managing and implementing FSMS, conducting audits, and ensuring food safety compliance in a small business environment. Experience in managing teams and implementing training programs. In-depth knowledge of South African food safety standards (e.g., SANS, Department of Health regulations). Expertise in hazard analysis, risk management, and the development of flow diagrams and FSMS documentation. Strong leadership and interpersonal skills, with the ability to manage a small team and interact with all levels of staff. Excellent organizational, problem-solving, and communication skills. Proficiency in Microsoft Office and food safety management systems. Other Requirements: Ability to handle multiple tasks in a fast-paced environment and adapt to changing priorities. Strong commitment to continuous improvement and proactive issue resolution Duties Take full responsibility for overseeing all quality assurance processes and food safety procedures in the business. Organize and delegate responsibilities within the food safety team, ensuring clear communication and task management. Supervise and mentor the junior QA assistant, ensuring they are adequately trained and supporting food safety functions effectively. Chair food safety meetings and participate in management review discussions of the FSMS, reporting on performance and compliance. Food Safety Management System (FSMS): Ensure that the FSMS is established, implemented, maintained, and regularly reviewed for its continued adequacy, suitability, and effectiveness. Regularly review all food safety procedures and instructions to ensure they remain up to date and efficient. Oversee the creation of flow diagrams for each product or process category, working with the food safety team and management to review and refine them. Review and approve any changes to FSMS-related procedures or work instructions and lead the team through the review process. Hazard Analysis & Risk Management: Conduct hazard analyses and ensure that all identified risks are addressed in the FSMS and manufacturing practices. Supervise hazard analyses and ensure that the results are reported to management. Review and revise manufacturing practices to address potential food safety hazards effectively. Internal and External Audits and Corrective Actions: Oversee the internal food safety audit program, selecting audit personnel and ensuring audits are performed on schedule. Manage and oversee external food safety audits, working with third-party auditors and ensuring all audit requirements are met. Review the results of food safety audits, ensuring corrective actions are understood and promptly addressed. Report on corrective actions taken at Management Review meetings and ensure actions are implemented effectively. Follow up on corrective action plans, ensuring they are closed out within the designated time period and communicating any delays to management. Training and Team Development: Ensure the relevant training and education of food safety team members, including both food safety and quality assurance training for all staff. Conduct regular training on the FSM Program to ensure awareness and compliance among all employees. Ensure that all food handlers receive basic food safety training before commencing work. Train the junior QA assistant to effectively support inspections, documentation, and general quality assurance tasks. Product Recalls and Traceability: Initiate and supervise product recalls, ensuring proper implementation and evaluation of effectiveness. Ensure the traceability program is implemented, maintained, and that targets are achieved. Supervise the handling of non-conforming products and ensure proper documentation and corrective action are taken. Documentation and Reporting: Maintain and manage all food safety documentation, including SOPs, training records, and FSMS documentation, ensuring it is up to date and aligned with current standards. Document and report all corrective actions, non-conformances, and any deviations observed, ensuring timely resolution. Collect, analyse, and report measurement data to identify root causes of food safety issues and recommend appropriate corrective actions. Compliance and Legal Requirements: Ensure strict adherence and compliance to South African food safety regulations, including SANS 10330:2007 (HACCP), SANS 10049:2012, and other relevant standards. Implement and enforce food safety practices in line with Department of Health regulations and local hygiene standards. Keep up to date with changes in food safety laws and regulations and update the FSMS accordingly. Ensure all food products and labelling comply with relevant legislation and maintain a consistent review process to ensure ongoing compliance. Ensure safe disposal of unsafe products, in compliance with legislation and proper documentation. Maintain awareness of any changes in food safety legislation and ensure the business remains compliant with all legal requirements. Supplier Management and Customer Requirements: Maintain the supplier approval program and ensure suppliers meet the necessary food safety standards. Communicate supplier performance and deviations to management and work with procurement to ensure supplier compliance. Ensure customer requirements related to food safety are clearly communicated, implemented, and maintained. Continuous Improvement and Performance Monitoring: Participate in and enforce continual improvement of the FSMS by reviewing its effectiveness and suitability regularly. Conduct inspections to evaluate the effectiveness of the FSMS and communicate findings to management and employees. Ensure food safety objectives are clearly communicated and achieved within set timelines. Quality Control and Inspections: Conduct regular inspections of food production, preparation, and storage areas to ensure adherence to safety and quality protocols. Identify potential hazards in the food production process and implement corrective actions to mitigate risks. Monitor product quality to ensure consistency in taste, texture, appearance, and overall safety. Customer Feedback and Continuous Improvement: Manage customer complaints related to food safety or quality and take prompt corrective actions. Analyse customer feedback to identify areas for improvement in product quality and food safety practices. Drive a culture of continuous improvement in food quality and safety, making suggestions for process improvements when needed. Support and Collaboration with Management: Work closely with the Owner/Operations Manager to communicate food safety and quality assurance needs. Provide input into product development, ensuring quality control measures are in place for new product items or offerings. Additional Responsibilities: Supervise waste management, pest control, and cleaning schedules, ensuring all processes meet food safety requirements. Manage calibration, chemical control, and microbiological testing to ensure products meet safety and quality standards. Ensure all equipment, facilities, and physical environments are well-maintained and in compliance with food safety standards. Handle and process food items in compliance with food safety regulations to ensure products are safe for customers. Ensure allergen mana