Quality Assurance Manager

We are seeking an experienced and results-driven Quality Assurance Manager to lead quality assurance and compliance initiatives in the Pest Control and Hygiene division in the Western Cape. The successful candidate will be responsible for driving a culture of continuous improvement, ensuring compliance with legislative and customer requirements, and maintaining the highest standards of service delivery. This role requires a proactive leader who can partner with customers and service teams to improve quality performance, manage audits, implement corrective actions, and provide technical guidance across the business. Quality Assurance & Compliance Develop, implement and maintain Quality Assurance and Compliance programmes. Drive continuous improvement initiatives across operational teams. Ensure compliance with legislative, regulatory and customer-specific requirements. Monitor quality performance and identify trends, risks and opportunities for improvement. Manage non-conformance and implement effective corrective and preventative actions. Coordinate internal, external and third-party audits. Ensure audit findings are addressed and closed within agreed timeframes. Prepare accurate reports and provide meaningful insights to stakeholders. Customer & Stakeholder Management Build and maintain strong relationships with internal and external stakeholders. Provide technical advice and quality support to customers and operational teams. Respond professionally and timeously to customer queries. Partner with customers to achieve required compliance and service standards. Operational Excellence Conduct quality audits across customer sites. Evaluate service delivery against agreed standards. Identify opportunities to improve operational efficiency and quality performance. Support service teams in achieving customer and regulatory compliance. Training & Development Identify training needs across service teams. Facilitate quality, compliance and technical training for Pest Control Technicians and Service Managers. Conduct competency assessments and monitor training effectiveness. Promote adherence to company policies, procedures and best practices. Reporting & Governance Compile detailed audit reports and management reports. Present quality trends, risks and improvement opportunities. Support management review meetings. Ensure compliance with POPIA and company governance standards.