Quality Assurance Graduate (Midrand)
Adcock Ingram · Johannesburg, Gauteng
Posted 1 November 2026
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Start free — we apply for you →Key Responsibilities
Manage customer complaint samples, from collection through to replacement or credit., including:
- Coordinate the collection of complaint samples.
- Arrange for complaint samples to be sent to the manufacturing site for investigation.
- Keep the Customer Complaints team informed when samples are available or delayed.
- Order replacement samples from the Distribution Centre and arrange replacement or credit for the customer.
- Inform customers of any delay in replacement or credit.
- Complete the relevant documentation as per the standard operating procedure.
Control SOPs and quality documents as per written procedures, including:
- Implement new SOPs and supersede or obsolete outdated ones.
- Maintain the Master Document Trackers so that it is accurate and up to date.
- Implement approved Contract Manufacturing schedules and trackers.
- Implement, supersede and obsolete CMT Final Release and Shelf-life Specifications, issue official copies to CMT personnel and keep the specification registers up to date.
- Log Stability and Analytical out-of-specification (OOS) reports, file hard and electronic copies, keep the OOS register up to date and prepare monthly and quarterly OOS reports.
- Support the management of SOPs and related training, including loading SOPs that require training onto the electronic training system.
- Identify documents due for destruction and facilitate the destruction process.
- Assist colleagues with document requests.
- Keep the customer complaints and document control trackers up to date.
- Act as back-up for customer complaints/ document control when needed.
Core Competencies
- Intermediate Computer Literate (MS Package)
- Good interpersonal skills and self-driven/starter
- Excellent communication, interpersonal and presentation skills
- Ability to work under pressure
- Must be able to work in a team and/or independently
- Outstanding organizational and time-management skills
Requirements
- Bachelor of Science qualification
- Industry knowledge in QA will serve as an added advantage
- NSFAS Funded would be advantageous.
Advert Closing Date is 05 November 2026