Quality Assurance Graduate

Adcock Ingram Holdings Limited and its Subsidiaries (“we”, “us”) is committed to protecting and respecting your privacy. Our Privacy Notice sets out the basis on which personal information collected inter alia from you, social media, recruitment agencies and our website, will be processed by us. The Privacy notice is available on our website www.adcock.co.za. One of the conditions under the Protection of Personal Information Act 4 of 2013 (POPIA) provides that candidates have the right to be informed about the collection and use of their personal information, In the course of your application: we may • collect personal information that may be used to identify potential professional opportunities other than the job you have applied for but of which we think might be of interest to you. • use your Personal Information to confirm references or background checks you have provided us. • request your consent to participate in aptitude tests or recruitment assessments. We also use your personal information to respond to your inquiries, to verify your information and to share information with you. Your personal information will be securely stored by the Human Capital Department and it will be retained for a period of up to 12 months as of the closure of the application procedure if your application is unsuccessful, and in case of a successful application and you are hired, your data will be transferred to your personal employee file. By applying for this position, you consent to us processing your personal information. We reserve the right to make an appointment. If you have not heard from us within 30 (thirty) days of the closing date, please accept that your application was unsuccessful. Correspondence will be entered into only with shortlisted candidates. Job Purpose: The objective of the programme is to provide a qualified Graduate with meaningful workplace experience in Quality Assurance. Key Responsibilities: Manage customer complaint samples, from collection through to replacement or credit., including: Coordinate the collection of complaint samples. Arrange for complaint samples to be sent to the manufacturing site for investigation. Keep the Customer Complaints team informed when samples are available or delayed. Order replacement samples from the Distribution Centre and arrange replacement or credit for the customer. Inform customers of any delay in replacement or credit. Complete the relevant documentation as per the standard operating procedure. Control SOPs and quality documents as per written procedures, including: Implement new SOPs and supersede or obsolete outdated ones. Maintain the Master Document Trackers so that it is accurate and up to date. Implement approved Contract Manufacturing schedules and trackers. Implement, supersede and obsolete CMT Final Release and Shelf-life Specifications, issue official copies to CMT personnel and keep the specification registers up to date. Log Stability and Analytical out-of-specification (OOS) reports, file hard and electronic copies, keep the OOS register up to date and prepare monthly and quarterly OOS reports. Support the management of SOPs and related training, including loading SOPs that require training onto the electronic training system. Identify documents due for destruction and facilitate the destruction process. Assist colleagues with document requests. Keep the customer complaints and document control trackers up to date. Act as back-up for customer complaints/ document control when needed. Core Competencies: Intermediate Computer Literate (MS Package) Good interpersonal skills and self-driven/starter Excellent communication, interpersonal and presentation skills Ability to work under pressure Must be able to work in a team and/or independently Outstanding organizational and time-management skills