Quality Assurance Expert : Pietermaritzburg KZN

Rentokil Initial South Africa · Pietermaritzburg, KwaZulu-Natal

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KEY WORK OUTPUTS & ACCOUNTABILITIES

Conduct regular infield reviews/ assessments with service technicians to monitor abilities.
Continued communication and interaction with external clients.
H&S Branch Audits – Pest Control.
New Product trials.
Internal Training and Customer Education.
Ensuring quality Rentokil Services and Installations through QA Checks = 10 Calls per week All new installations and upgrades, Existing Clients, Top Tier, High Risk
Assist in basic installations from time to time.
Complying with RISA codes of practice: Code of Conduct, Ensure Compliance with Legislation and Regulations.
Assist Customers with Audit preparations, ensuring all documentation is at hand and up to date.
Follow up on actions and recommendations to ensure compliance between Rentokil and Customer.
Compile and communicate Monthly QA reports.
Ensure all H&S Practices are in place for PPE/PPC and report on non-compliance.
Ensure the correct use of company Approved Product List APL and report on non-compliance.

SKILLS & COMPETENCIES

Self-starter takes initiative
Excellent communication skills
Good planning, time management and organizational skills
Good facilitation skills to drive long term development and capability
Has ambition, perseverance is disciplined and goal focussed
Good problem solving skills
Good analytical skills with the ability to make business appropriate recommendations
Collaborates well with others, building relationships to achieve team objectives
Excellent time management
Establish and maintain effective communication with the service department, and offer quality support to staff and clients alike

QUALIFICATIONS & EXPERIENCE